May 23rd, 2013 10:07 AET
Services: Website, database and emails
Date: Thursday, May 23rd, 2013
Time: 10:00 – 10:45 AEST
Status: Resolved
Summary:
We are experiencing general connectivity issues. Technicians are currently working on a resolutions.
We apologise for the inconvenience.
Update: 10:17 AEST
Our technicians have corrected the issue preventing websites from loading. Email is currently queuing on the mail cluster.
Update 10:35 AEST
Our technicians have partially restored the mail cluster. Logins via Webmail and Email clients may still experience timeouts.
Update: 10:45 AEST
All services have now been restored.
We apologise for any inconvenience.
Posted in Unscheduled | Comments Off
May 22nd, 2013 08:49 AET
Services: Website and database
Date: May 22nd, 2013
Time: 08:00 – 09:27 AEST
Status: Resolved
Summary:
The database server (n3-mysql5-3.ilisys.com.a) are encountering an issue currently. Technicians are currently working on a fix. We apologise for the inconvenience caused.
Update: 10:20 AEST – Resolved
This issue has now been resolved. We thank you for your patience.
Posted in Unscheduled | Comments Off
April 8th, 2013 13:08 AET
Services: Ilisys website
Date: April 8th, 2013
Time: 12:48:00 PM AEST – 12:53:00 PM AEST
Status: Resolved
Summary:
The Ilisys website (http://www.ilisys.com.au) and database server (m4-mysql1-1.ilisys.com.a) are encountering an issue currently. Technicians are currently working on a fix. We apologise for the inconvenience caused.
Update 12:53 pm AEST:
Technicans have now resolved the issue. We thank you for your patience.
Posted in Unscheduled | Comments Off
March 26th, 2013 14:12 AET
Services: Ilisys webmail
Date: March 26, 2013
Duration: 2:10pm – 2:20pm AEST
Status: Resolved
Summary:
The Ilisys webmail service (https://webmail.ilisys.com.au/) is encountering an issue currently. Users can log in and read emails but cannot send any. Technicians are currently working on a fix. We apologise for the inconvenience caused.
Update 2:20pm AEST:
Technicans have now resolved the issue. We thank you for your patience.
Posted in Unscheduled | Comments Off
March 8th, 2013 17:20 AET
Services: n3-mysql5-3.ilisys.com.au / n3=mysql5-3.hosting-toolkit.net
Date: March 08, 2013
Duration: 5:10pm – 5:20pm AEST
Status: Resolved
Summary:
The database server n3-mysql5-3.ilisys.com.au / n3-mysql5-3.hosting-toolkit.net is currently experiencing heavy loads. Websites using this database server may see the error message “Too many connections”.
Technicians are currently working on it. We apologise for the inconvenience caused.
Update 5:30pm AEST:
The issue has now been resolved. We thank you for your patience.
Posted in Unscheduled | Comments Off
February 28th, 2013 10:02 AET
Impact: Telephony
Services: Telephone Sales/Support
Date: Thursday, 28th February 2013
Duration: 9.55am – 10.00am AEDST
Status: Resolved
Summary:
Business Support is investigating an issue that is causing engaged signals on our telephone lines. Ticketed support continues to be available.
We apologise for any inconvenience.
Update:
Our telephony services have been restored. Thank you for your patience.
Posted in Unscheduled | Comment »
February 27th, 2013 13:30 AET
Services: Toolkit access
Date: Wednesday, 27th February, 2013
Duration: 13:11 – 13:44 AEST
Status: Resolved
Summary:
The Toolkit servers are experiencing performance issues at the moment. Technicians are working on a fix now. We apologise for the inconvenience caused.
Update 13:44:
The problem has now been corrected. We thank you for your patience.
Posted in Unscheduled | Comment »
February 15th, 2013 10:26 AET
Impact: Incorrect transfer reports
Services: Transfer reports
Date: Friday, 15th February, 2013
Duration: Current
Status: Current
Summary:
Technicians are working on an issue affecting data in our Transfer reports. Over the next few hours we will restore the data for 2013.
Restoring all historic data will take longer. It is expected that data prior to 2013 will be restored during next week.
We apologise for any inconvenience.
Posted in Unscheduled | Comment »
February 14th, 2013 11:46 AET
Impact: Some reports not delivered
Services: Urchin
Date: Thursday, 14th February, 2013
Duration: Resolved
Status: Resolved
Summary:
Our technicians are investigating a possible issue with Urchin by email. We’ve had a few reports that the latest weekly report hasn’t been delivered. The data is till available via http://urchin.ilisys.com.au/
We apologise for any inconvenience.
Update: 14:29 AEDST
We’ve identified the cause of the issue. We’re now running a script to restore the missing reports. It’s a massive job and should be finished by later tonight.
Posted in Unscheduled | Comment »
February 11th, 2013 15:59 AET
Services: Toolkit access
Date: Monday 11th, February 2013
Duration: 3:55pm – 4:00pm
Status: Resolved
Summary:
Some customers were experiencing intermittent problems logging into the Ilisys Toolkit earlier today. Our technicians have determined the cause and implemented a fix. We apologise for any inconvenience caused, thank you for your patience.
Posted in Unscheduled | Comment »
