Impact: Sales/Support
Services: Telephone, Tickets
Date: Sunday, 30th June 2012
Duration: 09:00 – 17:00 AEST
Status: Completed

Summary:
Due to a resourcing issue telephony and ticketed support will be unavailable on Sunday, 30th June 2012.

If you have any urgent issues please raise a ticket, add the word ‘urgent’ to the subject and it will be dealt with first thing Monday morning.

We apologise for any inconvenience.

Impact: Websites served from NT7 (117.104.160.29)
Services: Windows website hosting
Date: Thursday 28th, June 2012 10:30am – 12:01pm
Status: Resolved

Summary:
Technicians have identified an issue with one of our Windows servers (NT7, 117.104.160.29). Sites hosted on it are currently inaccessible. They are currently working on a resolution and will be rebooting the server. To check if your site is being served from this server, you can use the following page to determine if its IP address is the one indicated here:

http://www.mxtoolbox.com/DNSLookup.aspx

Current ETA is 15-20 minutes. We apologise for the inconvenience caused.

Update 12:01pm:
The server has been rebooted and services have been restored. We thank you for your patience.

Impact: Sales/Support
Services: Phone enquiries
Date: Wednesday 27th June, 2012
Duration: 16:55 – 18:00 AEST
Status: Resolved

Summary:
Once a month the Websites Division of MYOB Australia E1 Pty Ltd hold an all staff meeting. This is taking place today between 16:55 – 18:00 AEST.

Thank you for your patience.

Impact: Network Activity
Services: All services
Date: Friday, 29th June, 2012
Duration: 00:00 – 00:15 AEST
Status: Completed

Summary:
Our technicians have scheduled a brief window of maintenance between 00:00 and 00:15 AEST on Friday, 29th June 2012 to perform a network upgrade.

We thank you for your patience

Impact: Access to Toolkit and Sales process
Services: Toolkit and Sales Process
Date: Friday, 22nd June, 2012
Duration: 23:00 – 23:15 AEST
Status: Completed

Summary:
Our technicians have scheduled a brief window of maintenance tonight between 23:00 and 23:15 AEST.

We thank you for your patience

Impact: Email
Services: POP, IMAP, Webmail
Date: 20 June, 2012
Duration: 04:00 – 04:30 AEST
Status: Complete

Summary:
Technicians will be performing a storage upgrade on our email servers. During this time, no POP, IMAP or Webmail access will be available. Any mail that is sent during this period will be queued and delivered shortly after the scheduled maintenance has been completed.

Impact: Australian based Internet traffic
Services: All services
Date: Thursday 21st, June 2012
Duration: Three 60 seconds windows between 22:00 – 11:30 AEST
Status: Resolved

Summary:
Between 23:00 on Tuesday 19th and 00:30 AEST on Wednesday 20th we will be performing an upgrade to one of our links to the Internet. During this time there will be three 60 second interruptions to some sites. These interruptions will be limited to traffic inbound from other Australian networks.

Please note, this won’t impact traffic inbound from international networks.

Thank you for your patience.

Update 10:09, Wednesday 20th June 2012
The upgrade has had to be postponed. We will update this post again when we have a confirmed date.

Update 11:27, Thursday 21st
The rescheduled upgrade will be taking place tonight.

Impact: Database connectivity
Services: MS SQL
Date: Tuesday 19th, June 2012
Status: Resolved

Summary:
Technicians have identified an issue with a MS SQL server. Some sites hosted on our Windows server using a MS SQL server may experience difficulty connecting to it.

We apologise for any inconvenience.

Update 09:09
This issue has now been resolved.

We thank you for your patience.

Impact: Sales/Support
Services: Telephone, Tickets
Date: Sunday, 17th June 2012
Duration: 09:00 – 17:00 AEST
Status: Completed

Summary:
Due to a resourcing issue telephony and ticketed support will be unavailable on Sunday, 17th June 2012.

If you have any urgent issues please raise a ticket, add the word ‘urgent’ to the subject and it will be dealt with first thing Monday morning.

We apologise for any inconvenience.

Impact: Database hosting on n7-mysql5-3
Services: MySQL
Date: Saturday, 9th of June 2012
Duration: 12:55 – 13:35 AEST
Status: Resolved
Summary:
There was an issue on the n7-mysql5-3 MySQL server causing sessions to time out. This issue has now been resolved. All sites connected to this database server should resume as normal shortly.