Impact: Sales/Support
Services: Telephone, Tickets
Date: Tuesday, 29th May 2012
Duration: 17:30 – 20:00 AEST
Status: Resolved

Summary:
Due to network connectivity issues in our Perth office, telephony and ticketed support will be unavailable on Tuesday, 29th May 2012.

If you have any urgent issues please raise a ticket, add the word ‘urgent’ to the subject and it will be dealt with first thing in the morning.

We apologise for any inconvenience.

Impact: FTP unavailable
Services: FTP
Date: 30th May, 2012
Duration: 04:00 – 04:30 AEST
Status: Complete

Summary:
On Wednesday 30th May, we will be carrying out scheduled maintenance on the clusters serving FTP. This outage is to perform a storage upgrade.

As a result of the upgrade, FTP services will be will be unavailable from 04:00 to 04:30 AEST.

Impact: Sales/Support
Services: Telephone, Tickets
Date: Friday, 25th May 2012
Duration: 18:00 – 20:00 AEST
Status: Resolved

Summary:
Due to a resourcing issue telephony and ticketed support will be unavailable on Friday, 25th May 2012.

If you have any urgent issues please raise a ticket, add the word ‘urgent’ to the subject and it will be dealt with first thing Saturday morning.

We apologise for any inconvenience.

Impact: Windows hosting on NT7
Services: Website hosting
Date: 6:48pm – 7:09pm AEST 23rd May, 2012
Status: Resolved

Summary:
NT7 has stopped responding thus causing websites served by it to not load. Technicians are currently working on a resolution. We apologise for the inconvenience caused.

Update 7:09pm:
NT7 had to be rebooted. The problem has now been resolved. We thank you for your patience.

Impact: Package Manager login to Toolkit
Services: Toolkit
Date: 22nd – 23rd May, 2012
Status: Resolved

Summary:
Technicians are investigating an issue that is preventing access to the Toolkit via the Package Manager username and password.

Access via the Account Manager username and password is unaffected.

We apologise for any inconvenience.

Update: 10:02 AEST Wednesday 23rd May, 2012
This issue has now been resolved.

We thank you for your patience.

Impact: Access to AusRegistry Services
Services: EPP, Whois, Registry Portal
Date: Sunday, 20th May 2012
Duration: 08:00 – 12:00 AEST
Status: Scheduled

Summary:
AusRegistry have informed us that there will be scheduled maintenance on some of their systems on Sunday the 20th.

During this times password recoveries, Whois lookups and domain purchases will be unavailable.

Impact: Urchin Offline
Services: urchin.ilisys.com.au
Date: 22nd May, 2012
Duration: 11:20 – 11:25 AEST
Status: Complete

Summary:
On Tuesday 22nd May, we will be carrying out scheduled maintenance on the database serving urchin.ilisys.com.au. This outage is to perform a storage upgrade.

As a result of the upgrade, the Urchin service will be will be unavailable for a 5 minute period from 11:20 to 11:25 AEST.

Impact: Websites Offline
Services: www.ilisys.com.au, toolkit.ilisys.com.au, webmail.ilisys.com.au
Date: 17th May, 2012
Duration: 23:30 – 0:00 AEST
Status: Complete

Summary:
On Thursday 17th May, we will be carrying out scheduled maintenance on the databases serving www.ilisys.com.au, toolkit.ilisys.com.au and webmail.ilisys.com.au. This outage is to perform a storage upgrade.

As a result of the upgrade, all services will be will be unavailable for a 5 minute period during the 23:30 – 0:00 AEST window.

Impact: MySQL databases offline
Services: n3-mysql5-3.ilisys.com.au, n7-mysql5-3.ilisys.com.au
Date: 17th May, 2012
Duration: 3:10 – 3:30 AEST
Status: Complete

Summary:
Early in the morning on Thursday 17th May, we will be carrying out scheduled maintenance on the n3-mysql5-3.ilisys.com.au and n7-mysql5-3.ilisys.com.au servers to perform a storage upgrade.

As a result of the upgrade, both servers will be will be unavailable for a 5 minute period during the 3:10 – 3:30 AEST window.

Impact: magic-moments.com.au name servers
Services: ns0.magic-moments.com.au and ns1.magic-moments.com.au
Date: Friday 11th May, 2012
Duration: 9:35 – 10:26 AEST
Status: Resolved

Summary:
Technicians are investigating an issue that may be affecting domains that have recently been delegated to our legacy ns0.magic-moments.com.au and ns1.magic-moments.com.au name servers.

In the short term if you have recently delegated your domain to these name servers please delegate them to dns1.ilisys.com.au, dns2.ilisys.com.au, and dns3.ilisys.com.au

Update 10:26 AEST – Resolved
Technicians have resolved the issue with the legacy name servers.