Scheduled Maintenance – MySQL
April 27th, 2012 03:41 AET

Impact: MySQL databases offline
Services: n3-mysql5-3.ilisys.com.au, n7-mysql5-3.ilisys.com.au
Date: 2nd May, 2012
Duration: 4:10 – 4:30 AEST
Status: Complete

Summary:
Early in the morning on Wednesday 2nd May, we will be carrying out scheduled maintenance on the n3-mysql5-3.ilisys.com.au and n7-mysql5-3.ilisys.com.au servers to perform a minor MySQL upgrade.

As a result of the upgrade, both servers will be will be unavailable for a 5 minute period during the 4:10 – 4:30 AEST window.

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Scheduled Maintenance – MySQL
April 27th, 2012 03:37 AET

Impact: MySQL databases offline
Services: mysql.ilisys.com.au, mysql4.ilisys.com.au, m4-mysql1-1.ilisys.com.au
Date: 1st May, 2012
Duration: 4:10 – 4:40 AEST
Status: Complete

Summary:
Early in the morning on Tuesday 1st May, we will be carrying out scheduled maintenance on the mysql.ilisys.com.au, mysql4.ilisys.com.au and m4-mysql1-1.ilisys.com.au servers to perform a minor MySQL upgrade.

As a result of the upgrade, all three servers will be will be unavailable for a 5 minute period during the 4:10 – 4:40 AEST window.

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Scheduled Maintenance – Storage Upgrade
April 26th, 2012 16:39 AET

Impact: All services
Services: All services
Date: Thursday, 3 May 2012
Duration: 00:00 – 06:00 AEST
Status: Completed

Summary:
Early in the morning of 3 May 2012, we will be carrying out the third and final phase of our storage infrastructure upgrade. All services will be unavailable from 00:00 – 06:00 on Thursday morning.

Our new storage system is state-of-the-art and extremely fast: a terabyte of flash cache and a clustered, load-balanced architecture will help reduce data retrieval time to near wire speeds.

We appreciate your understanding through the course of this upgrade and we’re looking forward to telling you more about Ilisys Cloud in the coming weeks.

Please raise a ticket via your Toolkit or contact our support team on 1300 721 465 if you require further information.

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Unscheduled maintenance – Telephony, Ticket support Thursday.
April 26th, 2012 12:50 AET

Impact: Sales/Support
Services: Telephone, Tickets
Date: Thursday, 26th April 2012
Duration: 17:30 – 20:00 AEST
Status: Completed

Summary:
Due to a resourcing issue telephony and ticketed support will be unavailable on Thursday, 26th April 2012.

If you have any urgent issues please raise a ticket, add the word ‘urgent’ to the subject and it will be dealt with first thing Friday morning.

We apologise for any inconvenience.

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Scheduled Maintenance – MySQL
April 25th, 2012 10:25 AET

Impact: MySQL databases offline
Services: mysqlx.ilisys.com.au
Date: 27th April, 2012
Duration: 3:10 – 3:15 AEST
Status: Complete

Summary:
Early in the morning on Friday 27th April, we will be carrying out scheduled maintenance on the mysqlx.ilisys.com.au server to perform a minor MySQL upgrade.

As a result of the upgrade, mysqlx.ilisys.com.au will be unavailable from 3:10 until 3:15 AEST.

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Office closed ANZAC Day
April 24th, 2012 16:08 AET

Impact: Office hours
Services: Sales / Support
Date: 25th April, 2012
Duration: All day
Status: Scheduled

Summary:
The office will be unattended on ANZAC Day, April 25th, 2012.

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Unscheduled Maintenance – Windows Server NT7
April 23rd, 2012 14:44 AET

Impact: Websites on NT7
Services: Websites
Date: Monday, 23rd April 2012
Duration: 2:30-2:48PM AEST
Status: Unresolved

Summary:
The windows server NT7 (117.104.160.29) has become unresponsive. Technicians are rebooting it to bring it back to a usable state. We apologise for the inconvenience caused.

Update 2:48PM:
NT7 has now been rebooted. We thank you for your patience.

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Scheduled maintenance – Telephony, Ticket support Sunday.
April 22nd, 2012 08:04 AET

Impact: Sales/Support
Services: Telephone, Tickets
Date: Sunday, 22nd April 2012
Duration: 09:00 – 17:00 AEST
Status: Scheduled

Summary:
Due to a resourcing issue telephony and ticketed support will be unavailable on Sunday, 22nd April 2012.

If you have any urgent issues please raise a ticket, add the word ‘urgent’ to the subject and it will be dealt with first thing Monday morning.

We apologise for any inconvenience.

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Unscheduled Maintenance – Toolkit
April 15th, 2012 11:43 AET

Impact: Toolkit Login
Services: Toolkit
Date: Sunday 15th, April 2012
Status: Resolved

Summary:
We’ve had reports of the Toolkit timing out during the login process. This is issue is being escalated.

Update 12:40 AEST
All issues have been resolved.

We thank you for your patience.

Posted in Unscheduled | Comment »

Scheduled maintenance – Telephony, Ticket support Sunday.
April 14th, 2012 11:51 AET

Impact: Sales/Support
Services: Telephone, Tickets
Date: Sunday, 15th April 2012
Duration: 09:00 – 17:00 AEST
Status: Scheduled

Summary:
Due to a resourcing issue telephony and ticketed support will be unavailable on Sunday, 15th April 2012.

If you have any urgent issues please raise a ticket, add the word ‘urgent’ to the subject and it will be dealt with first thing Monday morning.

We apologise for any inconvenience.

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