Scheduled Maintenance – Storage Upgrade
February 28th, 2012 11:35 AET

Impact: All services
Services: All services
Date: Wednesday 29th February, 2012
Duration: Four 5min windows between 05:00 and 08:00
Status: Completed

Summary:
Early in the morning on 29 February 2012, we will be carrying out scheduled maintenance to upgrade our storage infrastructure.

As a result of the upgrade, all services will be unavailable for four unique instances between 05:00 and 08:00 early on Wednesday morning. Each instance lasting no more than five minutes.

Please raise a ticket via the toolkit or contact our support team on 1800 995 645 if you require further information.

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Scheduled Maintenance – MySQL
February 17th, 2012 00:56 AET

Impact: Read only for MySQL databases
Services: mysql4.ilisys.com.au
Date: Saturday, 18th February 2011
Duration: 0:30 – 6:00 AEDST
Status: Complete

Summary:
Early in the morning on Saturday 18th February, we will be carrying out scheduled maintenance to upgrade the mysql4.ilisys.com.au server from MySQL version 4.1 to version 5.1, along with some other improvements.

As a result of the upgrade, mysql4.ilisys.com.au will have read only access from 0:30 until 5:30 AEDST. Any updates made to databases during this period will fail.

This version upgrade to MySQL v5.1 is required order to keep current with security and performance updates supported by MySQL.

Update 6:45 AEDST:
The upgrade is now complete.

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Unscheduled Maintenance – MySQL
February 11th, 2012 10:34 AET

Impact: MySQL database accessibility
Services: mysql.ilisys.com.au
Date: Saturday, 11th February 2011
Duration: 10:10 – 10:50 AEDST
Status: Resolved

Summary:
On Saturday 11th February, the database mysql.ilisys.com.au had gone offline due to some unplanned issues after the previous MySQL upgrade.

As a result of the issue sites on mysql.ilisys.com.au may not have been accessible from 10:10 – 10:50 AEDST.

This issue was resolved at 10:50 AEDT, we apologise for any inconveniences or disruption to service.

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Scheduled Maintenance – MySQL
February 11th, 2012 10:27 AET

Impact: Allocating more resources for MySQL databases

Services: mysql.ilisys.com.au

Date: Saturday, 11th February 2011

Duration: 11:20 – 11:25 AEDST

Status: Complete

Summary:

On Saturday 11th February we will be carrying out scheduled maintenance to allocate more resources to the mysql.ilisys.com.au server.

As a result of the upgrade, mysql.ilisys.com.au will reboot from 11:20 to 11:25 AEDST. Sites may be inaccessible during this brief time.

Update 11:26 AEDST:
The reboot is now complete.

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Scheduled Maintenance – MySQL
February 11th, 2012 10:22 AET

Impact: Allocating more resources for MySQL databases

Services: mysql.ilisys.com.au

Date: Saturday, 11th February 2011

Duration: 11:20 – 11:25 AEDST

Status: Completed

Summary:

Later in the morning on Saturday 11th February, we will be carrying out scheduled maintenance to allocate more resources to the mysql.ilisys.com.au server.

As a result of the upgrade, mysql.ilisys.com.au will reboot from 11:20 to 11:25 AEDST. Sites may be inaccessible during this brief time.

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Scheduled Maintenance – MySQL
February 10th, 2012 00:30 AET

Impact: Read only for MySQL databases
Services: mysql.ilisys.com.au
Date: Saturday, 11th February 2011
Duration: 0:30 – 6:00 AEDST
Status: Complete

Summary:
Early in the morning on Saturday 11th February, we will be carrying out scheduled maintenance to upgrade the mysql.ilisys.com.au server from MySQL version 4.1 to version 5.1, along with some other improvements.

As a result of the upgrade, mysql.ilisys.com.au will have read only access from 0:30 until 5:30 AEDST. Any updates made to databases during this period will fail.

This version upgrade to MySQL v5.1 is required order to keep current with security and performance updates supported by MySQL.

Update 5:53 AEDST:
The upgrade is now complete.

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Scheduled Maintainence – AusRegistry
February 8th, 2012 17:06 AET

Impact: Access to AusRegistry Services
Services: EPP, Whois, Registry Portal
Date: Sunday, 12th February 2012
Duration: 08:00 – 12:00 AEST
Status: Scheduled

Summary:
AusRegistry have informed us that there will be scheduled maintenance on some of their systems on Sunday the 4th.

During this times password recoveries, Whois lookups and domain purchases will be unavailable.

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Unscheduled Maintenance: Email and telephone support unavailable
February 5th, 2012 09:31 AET

Services: Telephone and email support
Date: Sunday, 5th February 2012
Duration: 09:00 – 17:00 AEST
Status: Resolved

Summary:

Our technical support team is unavailable today (both telephone and email support) due to a disruption to the power supply to our office.

Our team will be back on-line tomorrow. We are sorry for any inconvenience that this may cause.

You can send us a support a ticket through our customer support portal:

http://ilisys-support.custhelp.com/

Helpful guides to the most common questions can also be found there.

Posted in Unscheduled | Comment »

Unscheduled Maintenance – Toolkit – Resolved
February 2nd, 2012 09:37 AET

Impact: Toolkit
Services: Toolkit
Date: Thursday, February 2nd 2012
Duration: Resolved
Status: Resolved

Summary:
Technicians are working on an issue in the Toolkit that is causing the CSS to not load correctly.

We apologise for any inconvenience.

Update 10:42 AEDST
The issue affecting the Toolkit is also affecting customers using Shared SSL.

Technicians are still working on the issue.

Update 10:52 AEDST
The current issue is affecting Dedicated SSL, Shared SSL and Toolkit.

Update 10:57 AEDST
All issues have been resolved.

We thank you for your patience.

Posted in Unscheduled | Comment »

Unscheduled Maintenance – Toolkit – Resolved
February 2nd, 2012 08:19 AET

Impact: Toolkit
Services: Toolkit
Date: Thursday, February 2nd 2012
Duration: Resolved
Status: Resolved

Summary:
Technicians are working on an issue in the Toolkit that is causing the follow message on some pages:

Error: Insufficient permissions to access this area of the toolkit.

We apologise for any inconvenience.

Update 09:30 AEDST
Our technicians have resolved the issue.

Posted in Unscheduled | Comment »

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