Unscheduled Maintenance: Sales / Support Phone Lines
December 22nd, 2011 10:48 AET

Impact: Phone Line
Services: Sales / Support Phone Lines
Date: Thursday, 22nd December 2011
Duration: 11:00 – 12:34 AEDST
Status: Resolved

We have identified an intermittent fault with our Sales and Support phone numbers (1800 999 618 / 1800 995 645). Some calls are being connected correctly and some are receiving an engaged signal.

We have our Business Support team working on it now and we will update this post when we have progress. We are sorry for any inconvenience that this may cause.

If the issue is not urgent, you can support a ticket through our customer support portal:

Helpful guides to the most common questions can also be found there.

Update 12:34 AEDST: The phone lines are operating normally once more. We thank you for your patience.

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