Unscheduled Maintenance: Sales / Support Phone Lines
December 22nd, 2011 10:48 AET

Impact: Phone Line
Services: Sales / Support Phone Lines
Date: Thursday, 22nd December 2011
Duration: 11:00 – 12:34 AEDST
Status: Resolved

Summary:
We have identified an intermittent fault with our Sales and Support phone numbers (1800 999 618 / 1800 995 645). Some calls are being connected correctly and some are receiving an engaged signal.

We have our Business Support team working on it now and we will update this post when we have progress. We are sorry for any inconvenience that this may cause.

If the issue is not urgent, you can support a ticket through our customer support portal:
http://ilisys-support.custhelp.com/

Helpful guides to the most common questions can also be found there.

Update 12:34 AEDST: The phone lines are operating normally once more. We thank you for your patience.

Posted in Unscheduled | Comment »

Holiday Period Opening Hours
December 16th, 2011 08:28 AET

Impact: Holiday Period Opening Hours
Services: Telephone and Ticketed Support
Date: Christmas and New Year period
Duration: Christmas and New Years period
Status: Scheduled

Summary:
Opening hours for the Christmas and New Year period.

Fri 23rd 09:00 – 17:00 AEDST
Sat 24th 09:00 – 17:00 AEDST
Sun 25th Closed
Mon 26th Closed
Tue 27th Closed
Wed 28th 09:00 – 17:00 AEDST
Thu 29th 09:00 – 17:00 AEDST
Fri 30th 09:00 – 17:00 AEDST
Sat 31st 09:00 – 17:00 AEDST
Sun 1st Closed
Mon 2nd Closed
Tue 3rd 09:00 – 17:00 AEDST
Wed 4th 09:00 – 17:00 AEDST
Thu 5th 09:00 – 17:00 AEDST
Fri 6th 09:00 – 17:00 AEDST

Posted in Scheduled | Comment »

Unscheduled Maintenance – SSL – Resolved
December 7th, 2011 15:29 AET

Impact: Some Secure Pages
Services: SSL
Date: Wednesday December 7th, 2011
Duration: Resolved
Status: Resolved

Summary:
Technicians are working to correct an issue that is resulting in some secure pages not loading correctly.

Update: 16:43 AEDST
This issue has now been resolved.

Posted in Unscheduled | Comment »

Scheduled Maintenance – Webmail
December 3rd, 2011 02:26 AET

Impact: Brief webmail outage
Services: https://webmail.ilisys.com.au
Date: December 6, 2011
Duration: 6:00 – 6:05 AEDST
Status: Complete

Summary:
There will be a brief outage for webmail on Monday, 6th December at 6:00am. This outage will involve us upgrading to the latest stable version. During the outage you may be logged out of webmail, simply log back into webmail with your normal login and password if this happens.

Update 6:05 AEDST:
This upgrade is now complete.

Posted in Scheduled | Comment »