Scheduled Maintenance – MySQL
November 23rd, 2011 06:33 AET

Impact: Read only for MySQL databases
Date: December 3, 2011
Duration: 0:30 – 3:30 AEDST
Status: Complete

Early in the morning on Saturday 3rd December, we will be carrying out scheduled maintenance to upgrade the server from MySQL version 5.0 to version 5.1, along with some other improvements.

As a result of the upgrade, will have read only access from 0:30 until 3:30 AEDST. Any updates made to databases during this period will fail.

This version upgrade to MySQL v5.1 is required order to keep current with security and performance updates supported by MySQL. The majority of websites will not require code changes or database schema changes.

Update 2:40 AEDST:
The upgrade is now complete.

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Unscheduled Maintenance – Resolved
November 22nd, 2011 13:15 AET

Services: Databases on
Date: Tuesday 22nd November, 2011
Duration: 14:04 – 14:19 AEDST
Status: Resolved

Technicians are currently investigating an issue on

Update 14:19 AEDST
Technicians have identified, and terminated, a process that was causing a service degradation. We will continue to monitor performance.

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Unscheduled Maintenance – n7-mysql5-3 – Resolved
November 16th, 2011 10:16 AET

Impact: Database
Services: n7-mysql5-3
Date: Wednesday 16th, November 2011
Duration: Resolved
Status: Resolved

Technicians have addressed an issue that was preventing web sites establishing a connection to the n7-mysql5-3 database server.

We apologise for any inconvenience.

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Scheduled Maintenance
November 15th, 2011 11:42 AET

Impact: Sales, Account Administration
Services: Sales Process, Toolkit
Date: Saturday 19th November, 2012
Duration: 08:50 – 09:55 AEDST
Status: Scheduled

On Saturday morning our Technicians have scheduled maintenance. During this time the following processes will not be available:

Purchase of hosting packages;
Purchase of domains;
Renewal of hosting packages;
Renewal of domains; and
Access to Toolkit.

We apologise for any inconvenience.

Please know that this maintenance will have no effect on customer web sites, email, database, etc.

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Initial Incident Report – network issues with several ISPs (resolved)
November 7th, 2011 12:08 AET

Impact: Access to websites/email
Services: Website and Email hosting
Date: Monday, 7th November 2011
Duration: 1:05PM – 2:27PM AEDST
Status: Resolved

Initial reports indicate that there are currently connectivity issues from several ISPs (Telstra, OptusNet, iiNet). Our technicians are liasing with our contacts at these ISPs to determine the cause of the issue.

Update 1:39PM:
Telstra has confirmed widespread issues in Victoria.!/Telstra/status/133372034964144128

Update 2:27PM:
Telstra has confirmed that issues with them have been resolved. We have tested connections from OptusNet and iiNet and those appear to be working.

Posted in Unscheduled | Comment »