Scheduled Maintainence – AusRegistry
August 31st, 2011 17:05 AET

Impact: Access to AusRegistry Services
Services: EPP, Whois, Registry Portal
Date: Sunday 4th, September 2011
Duration: 08:00 – 12:00 AEST
Status: Scheduled

Summary:
AusRegistry have informed us that there will be scheduled maintenance on some of their systems on Sunday the 4th.

During this times password recoveries, Whois lookups and domain purchases will be unavailable.

Posted in Scheduled | Comment »

Scheduled Maintenance – MySQL
August 25th, 2011 23:09 AET

Impact: Read only for MySQL databases
Services: m4-mysql1-1.hosting-toolkit.net
Date: September 3, 2011
Duration: 0:30 – 06:00 AEST
Status: Complete

Summary:
Early in the morning on Saturday 3rd September, we will be carrying out scheduled maintenance to upgrade the m4-mysql1-1.hosting-toolkit.net server from MySQL version 5.0 to version 5.1, along with some other improvements.

As a result of the upgrade, m4-mysql1-1.hosting-toolkit.net will have read only access from 12:30 until 06:00 AEST. Any updates made to databases during this period will fail.

This version upgrade to MySQL v5.1 is required order to keep current with security and performance updates supported by MySQL. The majority of websites will not require code changes or database schema changes.

Update 5:55: The upgrade is now complete.

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Unscheduled Maintenance – NT7 – Resolved
August 11th, 2011 04:55 AET

Impact: Websites
Services: Windows hosting
Date: Thursday, 11th August 20111
Duration: 04:01 – 04:28 AEST
Status: Resolved

Summary:
We identified a networking issue with NT7 which prevented sites on that server loading. This issue has now been resolved.

We apologise for any inconvenience.

Posted in Unscheduled | Comment »

Scheduled Maintenance – MySQL
August 11th, 2011 01:41 AET

Impact: Read only for MySQL databases
Services: n7-mysql5-3.hosting-toolkit.net
Date: August 20, 2011
Duration: 0:30 – 06:00 AEST
Status: Complete

Summary:
Early in the morning on Saturday 20th August, we will be carrying out scheduled maintenance to upgrade the n7-mysql5-3.hosting-toolkit.net server from MySQL version 5.0 to version 5.1, along with some other improvements.

As a result of the upgrade, n7-mysql5-3.hosting-toolkit.net will have read only access from 12:30 until 06:00 AEST. Any updates made to databases during this period will fail.

This version upgrade to MySQL v5.1 is required order to keep current with security and performance updates supported by MySQL. The majority of websites will not require code changes or database schema changes.

Update 6:08: The upgrade is still in progress, we anticipate this will be complete in the next 20-30 minutes. We apologise for the inconvenience.

Update 6:35: The upgrade is now complete.

Posted in Scheduled | Comment »

Staff Meeting – Reduced Support Hours
August 8th, 2011 16:02 AET

Impact: Phone & Ticket Support
Services: Support
Date: Wednesday, 10th August 2011
Duration: 19:00 – 20:00 AEST
Status: Scheduled

Summary:
All of the Support Team will be in a Staff Meeting from 19:00 – 20:00 AEST on Wednesday, 10th August 2011. As a result phone and ticket based support will be closing an hour earlier than usual.

Regular hours will resume at 08:00 on Thursday, 11th August 2011.

We apologise for any inconvenience.

Posted in Scheduled | Comment »

Scheduled Maintenance – Storage Upgrade, NT3
August 8th, 2011 14:45 AET

Impact: Storage upgrade on NT3
Services: All websites on NT3
Date: Monday, 8th August 2011
Duration: 23:00 – 00:00 AEST
Status: Scheduled

Summary:
Tonight a maintenance window of approximately 60 mins is required. Our Technicians are performaning an upgrade to NT3. During this time the node’s storage will be upgraded to increase capacity.

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Scheduled Maintenance – Email
August 3rd, 2011 04:28 AET

Impact: Email
Services: POP3, IMAP, Webmail
Date: 5 August, 2011
Duration: 4:30AM – 5:00AM AEST
Status: Complete

Summary:
Technicians will be performing routine maintenance on our email servers. During this time, no POP3, IMAP or Webmail access will be available. Any mail that is sent during this period will be queued and delivered shortly after the scheduled maintenance has been completed.

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