Unscheduled Maintenance – Some email forwarding issues.
June 23rd, 2011 13:35 AET

Impact: Email forwarded to Bigpond
Services: Email
Duration: Current
Status: Current

Summary:
We have observed some emails configured to forward to a Bigpond email address bouncing back to the sender.

It should be noted that this is not affecting all email addresses forwarded to Bigpond.

Our technicians are working together with Bigpond to ensure this issue is resolved.

Update Monday, 27th 2011
We are still working with Bigpond to resolve this issue.

Between then and now we have rolled out a new mail server that should see delivery of all email forwarded to Bigpond accounts.

We will continue to work with Bigpond to solve the original issue.

Posted in Unscheduled | Comment »

Scheduled Maintenance – Ausregistry
June 17th, 2011 10:11 AET

Impact: Access to AusRegistry Services
Services: EPP, Whois, Registry Portal
Date: Sunday 19th, June 2011
Duration: 08:00 – 12:00 AEST
Status: Planned

Summary:
AusRegistry have informed us that there will be scheduled maintenance on some of their systems on Sunday the 19th.

During this times password recoveries, Whois lookups and domain purchases will be unavailable.

Posted in Scheduled | Comment »

Unscheduled Maintenance – mysql.ilisys.com.au
June 13th, 2011 10:43 AET

Impact: Sites using mysql.ilisys.com.au
Services: mysql.ilisys.com.au
Date: Monday 13, June 2011
Duration: 07:24 – 07:38 and 08:20 – 10:20 AEDT
Status: Resolved

Update
Our Platform Department have identified a rogue SQL query that is exploiting a bug in MySQL. Unfortunately this has requireed a reboot of mysql.ilisys.com.au a number of times.

Sites are currently stable but until we identify and correct the cause of this issue we are leaving the status flaggged as current.

All sites using our other servers are unaffected.

We apologise for any inconvenience

Update 10:56 Monday, 13th June 2011
We’ve identified the sites that were exploited and disabled them. This issus should now be resolved.

Posted in Unscheduled | Comment »

Support hours on Queen’s Birthday
June 10th, 2011 16:07 AET

The Ilisys support hours are 10am – 6pm AEST on this Queen’s Birthday public holiday (Monday 13th June 2011).

Posted in Update | Comment »

Unscheduled Maintenance – Power Cluster
June 7th, 2011 11:30 AET

Impact: Some sites hosted on the Power cluster
Services: Power cluster web servers
Date: Tuesday 7th June, 2011
Duration: 08:30 – 09:30 AEST
Status: Resolved

Summary:
Our technicians had discovered a website causing high loads on the web servers in the Power cluster, and subsequently rendering some of them unresponsive. The site had been identified and the script causing the problem had been disabled.

We apologise for the inconvenience caused.

Posted in Unscheduled | Comment »