Support coverage during Christmas/New Year Holidays
December 23rd, 2010 11:18 AET

Our support hours are reduced over the upcoming Christmas and New Year Holidays. Please note the times below (AEST).

Friday 24 December – 08:00 – 17:30
Saturday 25 December – Closed
Sunday 26 December – Closed
Monday 27 December – 09:00 – 17:00
Tuesday 28 December – Closed
Wednesday 29 December – 08:00 – 20:00
Thursday 30 December – 08:00 – 20:00
Friday 31 December – 08:00 – 20:00
Saturday 1 January – Closed
Sunday 2 January – 09:00 – 17:00
Monday 3 January – Closed

Normal hours will resume on Tuesday 4 January, 2011.

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Scheduled Maintenance – Email
December 22nd, 2010 10:28 AET

Impact: Email
Services: POP3, IMAP, Webmail
Date: 24th December, 2010
Duration: 2:30AM – 3:00AM AEDST
Status: Complete

Technicians will be performing routine maintenance on our email servers. During this time, no POP3, IMAP or Webmail access will be available. Any mail that is sent during this period will be queued and delivered shortly after the scheduled maintenance has been completed.

Posted in Scheduled | Comment »

Interruption to Telephone Queues
December 8th, 2010 15:57 AET

Impact: Interruption to Telephone Queues
Services: Sales and Support telephone queues
Date: 8 December, 2010
Duration: 17:00 – 17:30 AEDST
Status: Resolved

The Sales and Support telephone queues will be unavailable between 16:00 and 16:30 AEDST today. Please consider submitting a ticket via your Toolkit or calling after 16:30 AEDST.

Posted in Scheduled | Comment »

Toolkit periodically not loading
December 6th, 2010 10:45 AET

Impact: Toolkit periodically not loading
Services: Toolkit
Date: 10:50 – 11:30 AEDST – 6, December 2010
Status: Resolved

Technicians are working on an issue that is causing the Toolkit to periodically display errors.

The issue has now been resolved.

Posted in Scheduled | Comment »

Display issue in Toolkit
December 3rd, 2010 16:17 AET

Impact: Display issue in Toolkit
Services: Toolkit
Date: 16:45 – 18:42 AEDST – 3, November 2010
Status: Resolved

There is a currently a display issue within the Toolkit. It is functional but it isn’t displaying correctly.

Technicians are working on it now.

Update: The problem has now been resolved. We thank you for your patience.

Posted in Scheduled | Comment »

Scheduled Maintenance
December 3rd, 2010 01:06 AET

Impact: Read only for MySQL databases
Date: December 3, 2010
Duration: 2:30 – 4:30 AEDT
Status: Complete

Early in the morning on Friday 3rd December, we will be carrying out scheduled maintenance to upgrade the server from MySQL version 4.1 to version 5.0.

As a result of the upgrade, will have read only access from 02:30 until 04:30 AEDT. Any updates made to databases during this period will fail.

This version upgrade to MySQL v5.x is required order to keep current with security and performance updates supported by MySQL. The majority of websites will not require code changes or database scheme changes.

Update 4:06 AEDT: The upgrade process is complete, full access to databases on is now available.

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