Display error on some PDF documents
November 30th, 2010 11:07 AET

Impact: Display error on some PDF documents
Services: Emailed PDF documents
Date: 29 – 30, November, 2010
Duration: 09:00 29, November – 09:00 AEDST 30, November 2010
Status: Resolved

Summary:
There was a display error that rendered some PDF attachemnts on email to be either blank or garbled. Our Product Development team have corrected this issue and we are in the process of sending out Tax Invoices, Receipts and Client Information Sheets for customers we know were affected. If you haven’t received a replacement PDF by the end of the day please raise a ticket via the Toolkit.

Posted in Scheduled | Comment »

Interruption to Telephone Queues
November 24th, 2010 08:50 AET

Impact: Interruption to Telephone Queues
Services: Sales and Support telephone queues
Date: 24 November, 2010
Duration: 16:00 – 16:30 AEDST
Status: Completed

Summary:
The Sales and Support telephone queues will be unavailable between 16:00 and 16:30 AEDST today. Please consider submitting a ticket via your Toolkit or calling after 16:30 AEDST.

Posted in Scheduled | Comment »

Toolkit login issues
November 19th, 2010 13:53 AET

Impact: Toolkit Login, Memcache
Services: Toolkit, sites using memcache
Date: 19, November 2010
Duration: 14:35 – 15:13 AEDST
Status: Resolved

Summary:
Technicians are investigating an issue prevent customers from logging into the Toolkit. We will update the Status page as more information comes to hand.

Update 15:04 AEDST
The issue affecting the Toolkit is also affecting sites using Memcache. Cycling all the nodes in the cluster will address this and is happening now.

Update 15:13 AEDST
This issue is now resolved.

Posted in Scheduled | Comment »

Intermittent issues processing payments
November 17th, 2010 14:09 AET

Impact: Payment Gateway
Services: Online payments
Date: 11:12 – 15:20 AEDST. November 17, 2010
Status: Resolved

Summary
We have had reports of intermittent issues processing payments via out site.

Technicians are working towards a resolution & updates will be posted to this blog.

We are able to process the payment from within our office. If you are unable to make a payment via the Toolkit please give our Sales department a call on 1800 999 618.

Update 15:20 AEDST
Technicians have resolved the issue with the payment gateway.

Posted in Scheduled | Comment »

MySQL 5 Server – Maintenance Window
November 16th, 2010 12:52 AET

Impact: MySQL 5 Server – Maintenance Window
Services: All databases on MySQL 5 servers
Date: 16 November 2010
Duration: < 60 second window between 23:00 and 23:10 AEDST
Status: Scheduled

Summary:
Our Technicians have scheduled a short maintenance window tonight to facilitate an update to n1-mysql5-3.ilisys.com.au, n2-mysql5-3.ilisys.com.au and n7-mysql5-3.ilisys.com.au . Maintenance is expected to take less than a minute and will take please between 23:00 and 23:10 AEDST tonight.

Posted in Scheduled | Comment »

Issue loading secure pages
November 15th, 2010 10:37 AET

Impact: Loading secure pages
Services: Pages protected by a SSL certificate
Date: 11:20 AEDST – 11:58 AEDST
Status: Resolved

Summary:
There is currently an issue loading page protected by a SSL certificate. Our Platform department are working on the issue and expect to have it resolved very shortly.

Update 11:47 AEDST
Secure pages protected by a dedicated SSL certificate should now be loading correctly. Technicians are still working on issues with sites that use our Shared SSL option.

Update 11:58 AEDST
Technicians have resolved the issue affecting site using our Shared SSL option.

Posted in Unscheduled, Update | Comment »

Brief interruption to Standard Cluster
November 9th, 2010 15:15 AET

Impact: Brief interruption to Standard Cluster
Services: Web Hosting on Standard Cluster
Date: Tuesday 9th, 2010
Duration: 16:00 – 16:04 AEDST
Status: Resolved

Summary:
A brief issue led to the unavailability of sites on the Standard Cluster.

Posted in Scheduled | Comment »

Reduced telephone availability
November 9th, 2010 09:26 AET

Impact: Reduced telephone availability
Services: Sales and Support phone lines
Date: 16:50 – 17:30 AEDST Tuesday, 9th November
Duration: 40 minutes
Status: Scheduled

Summary:
Ilisys is part of the Micro Division of MYOB Technology Pty Ltd. Each month the entire division is presented with an update from our General Manager. This is a great opportunity for the Ilisys team to hear how we are tracking on our business targets and on how Micro Division is tracking with it’s targets within MYOB Technology Pty Ltd.

During this update our telephones will be unavailable for a period of 40 minutes.

Posted in Scheduled | Comment »

Temporary issue with session handling
November 5th, 2010 15:31 AET

Impact: Some web sites may have dropped sessions
Services: Some sites on the Power Cluster
Date: Friday 5th, 2010
Duration: 16:08 – 16:28 AEDST
Status: Resolved.

Summary:
Our technicians have identified and corrected an issue that may have led to some sites losing or dropping sessions.

We are sorry for any inconvenience this may have caused.

Posted in Scheduled | Comment »