Uplink provider issues
June 28th, 2010 13:41 AET

Impact: Connectivity
Services: All services
Date: Tuesday, June 29 2010
Time: 13:30 AEST – 15:08 AEST
Status: Resolved

Update: 15:08 AEST – Resolved
The issue with the uplink has been resolved and data flow is returning to normal parameters.

Update: 14:53 AEST
There is no change to the status at this stage.

We have observed high packet loss on one of our routers. This has led to a degradation of service on that uplink and may lead to connectivity issues for some customers.

Technicians are working with our uplink provider to resolve this issue.

Posted in Scheduled | Comment »

Windows updates
June 25th, 2010 12:15 AET

Impact: Small outage for windows based sites
Services: Windows hosting
Date: Saturday, 26 June 2010
Duration: 5 minute periods between 6:00 – 7:00 AEST
Status: Complete

Several Windows hosting services will be offline for a period of up to 5 minutes between 6:00 and 7:00 AEST. This is to perform essential upgrades to these servers.

Update 7:21 AEST:
The updates are now complete.

Posted in Scheduled | Comment »

m4-mysql1-1 outage
June 23rd, 2010 10:23 AET

Impact: Database-driven sites using m4-mysql1-1.ilisys.com.au
Services: m4-mysql1-1.ilisys.com.au
Date: Wednesday, 23 June 2010 – Thursday, 24th June 2010
Duration: 10:20am – 9:16pm
Status: Resolved

Update 9:16pm
Since resolving the data corruption server operation has now stabilized.

Update 2:35pm
Technicians are working on some corrupted data that we believe led to the issues on the m4-mysql1-1 node.

Update 12:08am
The database server has been stable for the last hour. We will continue to monitor it closely.

Update 10:47am
No changes at this time

Update 8:55am
Despite the node being stable all night it is currently showing intermittent issues again this morning. Technicians are working on it now.

Update 4:30pm
Some issues with the m4-mysql1-1 node are still outstanding. Technicians are working towards a resolution.

Update 12:20pm
Functionality has been returned to the m4-mysql1-1 node. We’ll monitor it closely for a little longer before calling it resolved.

Update 11:52am
Some functionality has been returned and some sites are still affected. Technicians are still working on the issue.

Update 11:07am
Work is continuing on the m4-mysql1-1 node.

Update 10:39am
Technicians are again investigating an issue with this node. Updates will follow as they come to hand.

Update 10:35am
The issue with the m4-mysql1-1 node has been resolved. Thank you for your patience.

Technicians are working on the server now and we hope to get it back up shortly. Please refresh this page for updates.

Posted in Unscheduled | Comment »

Toolkit and Session Loss
June 11th, 2010 16:49 AET

Impact: Ilisys Toolkit and some session management servers
Services: HTTP Sessions
Date: Friday 11 June 2010
Duration: 15:30 – 16:40
Status: Resolved

Due to some internal session management issues the Ilisys Toolkit along with some client sites may be losing session information. This issue is currently being investigated.

Update 16:40:
This issue has now been resolved.

Posted in Unscheduled | Comment »

Network Infrastructure Scheduled Maintenance
June 8th, 2010 16:07 AET

Impact: Network Load Balancing Servers
Date: Tuesday, 8 June 2010
Duration: 22:00 – 22:30 AEST (up to 5 minutes in this window)
Status: Scheduled

Summary: Updates required by some of our primary network equipment may cause a small period of downtime as traffic transitions to use our secondary servers.

This outage is anticipated to last no longer than 30 seconds, however a 5 minute window has been allocated during this window for additional maintenance.

Posted in Scheduled | Comment »