Uplink provider issues
June 28th, 2010 13:41 AET

Impact: Connectivity
Services: All services
Date: Tuesday, June 29 2010
Time: 13:30 AEST – 15:08 AEST
Status: Resolved

Update: 15:08 AEST – Resolved
The issue with the uplink has been resolved and data flow is returning to normal parameters.

Update: 14:53 AEST
There is no change to the status at this stage.

Summary
We have observed high packet loss on one of our routers. This has led to a degradation of service on that uplink and may lead to connectivity issues for some customers.

Technicians are working with our uplink provider to resolve this issue.

Posted in Scheduled | Comment »

Windows updates
June 25th, 2010 12:15 AET

Impact: Small outage for windows based sites
Services: Windows hosting
Date: Saturday, 26 June 2010
Duration: 5 minute periods between 6:00 – 7:00 AEST
Status: Complete

Summary:
Several Windows hosting services will be offline for a period of up to 5 minutes between 6:00 and 7:00 AEST. This is to perform essential upgrades to these servers.

Update 7:21 AEST:
The updates are now complete.

Posted in Scheduled | Comment »

m4-mysql1-1 outage
June 23rd, 2010 10:23 AET

Impact: Database-driven sites using m4-mysql1-1.ilisys.com.au
Services: m4-mysql1-1.ilisys.com.au
Date: Wednesday, 23 June 2010 – Thursday, 24th June 2010
Duration: 10:20am – 9:16pm
Status: Resolved

Update 9:16pm
Since resolving the data corruption server operation has now stabilized.

Update 2:35pm
Technicians are working on some corrupted data that we believe led to the issues on the m4-mysql1-1 node.

Update 12:08am
The database server has been stable for the last hour. We will continue to monitor it closely.

Update 10:47am
No changes at this time

Update 8:55am
Despite the node being stable all night it is currently showing intermittent issues again this morning. Technicians are working on it now.

Update 4:30pm
Some issues with the m4-mysql1-1 node are still outstanding. Technicians are working towards a resolution.

Update 12:20pm
Functionality has been returned to the m4-mysql1-1 node. We’ll monitor it closely for a little longer before calling it resolved.

Update 11:52am
Some functionality has been returned and some sites are still affected. Technicians are still working on the issue.

Update 11:07am
Work is continuing on the m4-mysql1-1 node.

Update 10:39am
Technicians are again investigating an issue with this node. Updates will follow as they come to hand.

Update 10:35am
The issue with the m4-mysql1-1 node has been resolved. Thank you for your patience.

Summary:
Technicians are working on the server now and we hope to get it back up shortly. Please refresh this page for updates.

Posted in Unscheduled | Comment »

Toolkit and Session Loss
June 11th, 2010 16:49 AET

Impact: Ilisys Toolkit and some session management servers
Services: HTTP Sessions
Date: Friday 11 June 2010
Duration: 15:30 – 16:40
Status: Resolved

Summary:
Due to some internal session management issues the Ilisys Toolkit along with some client sites may be losing session information. This issue is currently being investigated.

Update 16:40:
This issue has now been resolved.

Posted in Unscheduled | Comment »

Network Infrastructure Scheduled Maintenance
June 8th, 2010 16:07 AET

Impact: Network Load Balancing Servers
Services: HTTP, HTTPS, POP, IMAP
Date: Tuesday, 8 June 2010
Duration: 22:00 – 22:30 AEST (up to 5 minutes in this window)
Status: Scheduled

Summary: Updates required by some of our primary network equipment may cause a small period of downtime as traffic transitions to use our secondary servers.

This outage is anticipated to last no longer than 30 seconds, however a 5 minute window has been allocated during this window for additional maintenance.

Posted in Scheduled | Comment »