Impact: Reduced telephone support
Services: Telephone support
Date: Friday, 28 May 2010
Duration: 17:30 AEDT – 20:00 AEDT
Status: Completed

Summary:
Telephone support will be unavailable between 17:30 AEDT and 20:00 AEDT this evening.

Regular hours will resume at 09:00 AEDT tomorrow.

Sorry for any inconvenience.

Impact: Website/toolkit/phpMyAdmin and some MySQL databases
Services: Web
Date: Tuesday 18 May 2010
Duration: 08:00 am – 09:30 am
Status: Resolved.

Summary
There is currently an issue affecting a number of websites. Technicians are investigating the issue. Updates will be posted as they come to hand. We apologise for the inconvenience.

Update 09:30 am, Tuesday 18 May 2010
This issue has now been resolved.

Impact: Ilisys website/toolkit/phpmyadmin and some MySQL database client sites inaccessible
Services: Web
Date: Sunday 2 May 2010
Duration: 19:39 – 20:13 AEST
Status: Resolved

Summary:
Due to some internal DNS issues the Ilisys website/toolkit/phpmyadmin along with some MySQL database client sites were offline for a 34 minute period. This issue has now been resolved.