Toolkit and Some SSL Pages
November 30th, 2009 17:05 AET

Impact: Access to Toolkit and some SSL pages
Services: Toolkit, some SSL pages
Date: Monday, 30 November 2009
Duration: 17:00 – 18:12 AEDST
Status: Resolved

Summary:
At approximately 17:00 AEDST on Monday, we observed the Toolkit and some SSL pages are failing to render correctly. Out Platform department are investigating the issue.

Update, 18:12 AEDST: This issue is now resolved. Apologies for any inconveniences caused by this disruption.

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Power Cluster PHP Update
November 17th, 2009 15:53 AET

Impact: PHP on the Power Cluster will be updated
Services: Sites on Power Cluster
Date: Wednesday, 18 November 2009
Status: Complete

Summary:
At approximately 11:00 AEDST on Wednesday, we will be deploying an update to PHP on the Power Cluster servers, updating the current version (5.2.6) to 5.2.11. We don’t expect any impact for customers, as each node will be updated individually.

Update, 13:00: This update was completed at approximately 12.15 AEDST.

Posted in Scheduled | Comment »

Payment processing issue
November 2nd, 2009 09:12 AET

Impact: Credit card payments made to Ilisys may be declined
Services: Sales and Renewals
Date: Monday, 2 November 2009
Duration: 06:06 AEDST – Current
Status: Resolved

Summary:
Due to an issue with our payment gateway and the Commonwealth bank, credit card payments may intermittently fail. We are currently liaising with our vendor to resolve this issue.
We apologise for any inconveniences caused by this interruption.

Update, 13:20 AEDST: Some Ilisys resellers will have received a note about their accounting status, which is related to the above payment issue. Please disregard the notice, and a re-attempt will be made later in the day.

Update, 15:00 AEDST: We have confirmed the issue have been resolved at 12:39 AEDST. Additionally, the November reseller billing has been re-attempted for all affected clients.

Posted in Unscheduled | Comment »