Email Forwarding issues
October 30th, 2009 11:19 AET

Impact: Delay on forwarding email to yahoo.com and me.com domains.
Services: Email Forwarding
Date: Friday, 30 October 2009

Summary:
Due to a glitch with a recent system release, some emails forwarding to @yahoo.com and @me.com addresses may have been delayed since Tuesday, 27/10/2009 until this 11:30 AEDST this morning. We apologise for the inconvenience caused by this issue.

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Windows Updates
October 20th, 2009 14:30 AET

Impact: Small outage for windows based sites
Services: Windows hosting
Date: Tuesday, 20 October 2009
Duration: 5 minute periods between 23:00 – 0:00 AEDT
Status: Complete

Summary:
Several Windows hosting services will be offline for a period of up to 5 minutes between 23:00 and 0:00 AEDT. This is to perform essential upgrades to these servers.

Update 23:35 AEDT: All windows upgrades are now complete.

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Standard Cluster / SSL Issue
October 13th, 2009 10:19 AET

Impact: Blank page returned to some visitors
Services: Web sites on the Standard Cluster
Date: Tuesday, 13 October 2009
Duration: 11:00 – 11:35 AEDST
Status: Resolved

Summary:
Some sites hosted on our Standard Cluster or hosted with SSL may be presenting visitors with a blank page. Technicians are currently investigating into the issue.

Update, 11:35 AEDST: The problem was caused by one of our load balancers experiencing a hardware issue. Technicians were able to implement a fix, and affected sites are now working correctly. Apologies for any inconveniences caused by this interruption.

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POP/IMAP Mail Issues
October 12th, 2009 11:38 AET

Impact: Errors when checking email
Services: POP/IMAP/Webmail
Date: Monday, 12 October 2009
Duration: 8:00 – 21:00 AEDST
Status: Resolved

Summary:
Some clients may be experiencing issues when checking email via POP or IMAP. Affected clients will receive a message similar to “Connection dropped by IMAP server” when checking email through Webmail also. Technicians are currently working to resolve this issue. We apologise for any inconveniences caused by this interruption.

Update: This issue was resolved as at 9:00PM (21:00) AEDST.

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Payment gateway issue
October 9th, 2009 08:37 AET

Impact: Credit card payments made to Ilisys may be declined
Services: Sales and Renewals
Date: Friday, 9 October 2009
Duration: 7:00 – 11:50 AEDST
Status: Resolved

Summary:
Due to an issue with the Commonwealth Bank, credit card payments are currently failing. We apologise for any inconveniences caused by this interruption.

Update, 11:00 AEDST: The issue is related to a national EFTPOS/ATM network outage that Commonwealth Bank are experiencing at present. Ilisys clients using our Camtech facilities may also experience issues processing payments on CBA cards.

Update, 11:50 AEDST: We have been advised by our merchant provider that the CBA payment service has been restored, and we’re now able to take credit card payments as normal.

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