Intermittent Network Issues
September 23rd, 2009 08:58 AET

Impact: Intermittent timeouts and slow connections to Ilisys services
Services: All services
Date: Tuesday, 22 – Wednesday, 30 September 2009
Status: Resolved

Summary:
Due to an issue with one of our upstream providers, clients connecting to Ilisys-hosted services may be intermittently slow or may time out. We have escalated this issue to our vendor, and are liaising with them for resolution. We apologise for any inconvenience caused.

Update, 30/09/2009: This issue has not reoccurred for several days and thus has been updated to resolved. We will continue to monitor the service closely and will post any subsequent updates.

Posted in Scheduled | Comment »

Urchin Profiles Issue
September 21st, 2009 11:02 AET

Impact: Urchin showing error messages like “No Reports to View!”
Services: Urchin
Date: Monday, 21 September 2009
Status: Resolved

Summary:
Due to an issue with Urchin, it is presently not allowing clients to log in and view reports. At this stage, the collection of statistics and Urchin by Email have not been impacted. Technicians are currently investigating the cause of the issue.

Update, 11:50: The Urchin login issue is now resolved, however a number of accounts have not processed statistics correctly since Friday, 18/09. We are currently working through reprocessing these statistics.

Update, 16:40: Our team are still working through reprocessing missed statistics, we currently expect this to be completed tomorrow morning.

Update, 10:45 22/09/2009: We’ve now reprocessed 80% of statistics, and are working to complete the remaining sites affected.

Update, 16:50: Reprocessing has completed for remaining affected sites. Tomorrow morning we will begin resending corrected Urchin by Email reports.

Posted in Unscheduled | Comment »

NT3 Permissions Issue
September 9th, 2009 15:47 AET

Impact: Some sites requesting username/password instead of displaying web page
Services: Sites hosted on NT3
Date: Wednesday, 9 September 2009
Duration: 14.40 – 15.35 AEST
Status: Resolved

Summary:
Some sites hosted on NT3 (117.104.160.25) would have presented visitors with an authentication request due to mis-configuration. Technicians have now resolved this issue. We apologise for any inconvenience caused by this interruption.

Posted in Scheduled | Comment »