Network connectivity issues
August 21st, 2009 07:48 AET

Impact: No connectivity to all services
Services: All
Date: Friday 21st August 2009
Duration: 03:00 – 08:40 AEST
Status: Resolved

Summary:
We are currently experiencing network connectivity issues for all services. Technicians are looking into the issue.

Update 08:23 AEST: Technicians have identified the network issue are currently working on a resolution and hope to have services onine as soon as possible.

Update, 08:40 AEST: All services appear to be back online. The team will be providing an incident report on this page later today.

Incident Report, 16:52 AEST: The Interactive Data centre experienced a UPS failure at 03:00 on 21 August, 2009. Power was restored at 04:45 however due to a configuration issue our core routers did not resume operation as expected. The configuration was corrected and systems came online at 08:35.

As a precaution we have added some extra logic to our monitoring systems and added specific checks to our offsite Pingdom monitoring.

We apologize for any inconvenience caused by our outage.

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