Network connectivity issues
August 21st, 2009 07:48 AET

Impact: No connectivity to all services
Services: All
Date: Friday 21st August 2009
Duration: 03:00 – 08:40 AEST
Status: Resolved

Summary:
We are currently experiencing network connectivity issues for all services. Technicians are looking into the issue.

Update 08:23 AEST: Technicians have identified the network issue are currently working on a resolution and hope to have services onine as soon as possible.

Update, 08:40 AEST: All services appear to be back online. The team will be providing an incident report on this page later today.

Incident Report, 16:52 AEST: The Interactive Data centre experienced a UPS failure at 03:00 on 21 August, 2009. Power was restored at 04:45 however due to a configuration issue our core routers did not resume operation as expected. The configuration was corrected and systems came online at 08:35.

As a precaution we have added some extra logic to our monitoring systems and added specific checks to our offsite Pingdom monitoring.

We apologize for any inconvenience caused by our outage.

Posted in Unscheduled | Comment »

Mirror server outage
August 20th, 2009 10:05 AET

Impact: No access to mirror server
Services: http://mirrors.ilisys.com.au
Date: Thursday 20th August 2009
Duration: 11:30 AEST – 12:30 AEST
Status: Complete

Summary: We require an outage to modify the mirror servers hardware configuration. We apologise for any inconvenience caused.

Update 12:05:

The hardware configuration has been modfied successfully.

Posted in Scheduled | Comment »

Toolkit and Ilisys sales process outage
August 10th, 2009 17:55 AET

Impact: No Access to Toolkit and the Ilisys sales process
Services: Toolkit and Ilisys website sales process
Date: Tuesday 11th August 2009
Duration: 22:00 AEST – 23:00 AEST
Status: Complete

Summary: We require a brief outage for system updates, during this time the Toolkit and Ilisys sales process will be unavailable. We apologise for any inconvenience caused by this interruption.

Update 23:00:

The updates have been applied successfully.

Posted in Scheduled | Comment »

Toolkit and Ilisys sales process outage
August 6th, 2009 16:52 AET

Impact: No Access to Toolkit and the Ilisys sales process
Services: Toolkit and Ilisys website sales process
Date: Thursday 6th August 2009
Duration: 22:00 AEST – 22:15 AEST
Status: Complete

Summary: We require a brief outage for system updates, during this time the Toolkit and Ilisys sales process will be unavailable. We apologise for any inconvenience caused by this interruption.

Update 22:15:

The updates have been applied successfully.

Posted in Scheduled | Comment »

Windows Hosting Outage
August 4th, 2009 11:17 AET

Impact: 10 minute outage inside a one hour window on Windows Hosted websites and MS SQL databases
Services: NT0, NT2, NT3, NT4, NT7 and MS-SQL
Date: Wednesday, 5 August 2009
Duration: 23:30 AEDT – 00:30 AEDT
Status: Complete

Summary:
Over a one hour window, Windows hosted websites and MS SQL databases will be unavailable for up to 10 minutes, as we apply Windows & other service updates.

Update 00:10:

The updates have been applied successfully.

Posted in Scheduled | Comment »

Database Maintenance
August 4th, 2009 11:05 AET

Impact: Brief interruption of services on Ilisys Web Hosting website and Toolkit
Services: Ilisys Web Hosting management systems
Date: Wednesday, 5 August 2009
Duration: 23:00 AEDT – 23:15 AEDT
Status: Complete

Summary:
We require a brief outage for system updates, during this time the Ilisys Toolkit and Website may be unavailable. We apologise for any inconvenience caused by this interruption.

Update 23:15:

The updates have been applied successfully.

Posted in Scheduled | Comment »