IMAP login issue
June 26th, 2009 09:38 AET

Impact: Login failures for IMAP accounts
Services: IMAP
Date: Friday, 26 June 2009
Duration: 09:10 – 09:31 AEST
Status: Resolved

Summary:
Due to a file storage issue some IMAP logins would have received a login failure message. This issue has now been resolved.

Posted in Unscheduled | Comment »

File Storage Issue
June 26th, 2009 09:15 AET

Impact: Degraded performance across linux clusters
Services: Web and FTP on Standard and Power Clusters
Date: Friday, 26 June 2009
Duration: 08:59 – 09:10 AEST
Status: Resolved

Summary:
This morning our file storage system encountered an issue, and clients may have experienced a temporary performance degradation whilst the issue was being resolved.

Posted in Unscheduled | Comment »

PHPMyAdmin will redirect to SSL version
June 22nd, 2009 12:57 AET

Impact: Redirect to hosting-toolkit.net
Services: PHPMyAdmin
Date: Monday 22 June 2009 @ 13:00 AEST
Status: Complete

As a merchant that processes credit card payments we have to comply with Payment Card Industry’s (PCI) Data Security Standard (DSS). This is a set of security and privacy requirements that all enterprises must follow, this includes specific procedures on how credit and debit card customer data must be stored and protected. To ensure we are PCI compliant and to improve information security for all our clients, we will be making certain changes.

Currently, when you browse to http://phpmyadmin.yourdomain.com.au we use DNS to serve the contents of http://phpmyadmin.hosting-toolkit.net in such a way that your domain is maintained in the address bar of the browser.

Shortly, we will use a SSL certificate to enhance security. However, due to the way SSL works we won’t be able to use the existing method to rebrand phpMyAdmin. For the vast majority of resellers, this will have no effect on you or your client’s experience, however, we are aware that some clients rely upon this service, and we have the following alternatives:

  • The easiest & most cost effective alternative is to use http://phpmyadmin.hosting-toolkit.net/. Here you won’t have the expense of purchasing a SSL certificate. This may require a minor change to your workflow, but still achieves the removal of the Ilisys brand from your offering.
  • A second alternative is to purchase a SSL certificate for a rebranded instance of phpMyAdmin. This method requires a little more work and expense.

Some resellers may install their own copy of phpMyAdmin into either the customer’s web space, or into your own and remove the current DNS settings in place. We recommend against this as you won’t be using the enhanced security afforded by using a SSL certificate and any transactional data held in your databases will not be PCI compliant.

Posted in Scheduled | Comment »

Outbound Email Delay
June 17th, 2009 11:37 AET

Impact: Delay in outbound email from the Standard Cluster
Services: Outbound Email
Date: Monday, 15 June 2009
Duration: Monday, 15 June 2009 – Wednesday, 17 June 2009, 11.53 AEST
Status: Resolved

Summary:
Some email originating from the Standard Cluster (such as form submissions, newsletters, etc) may be delayed this morning due to a configuration issue. Technicians are aware of the issue and are working to resolve as quickly as possible.

Update 11:53 AEST: This issue has now been resolved.

Posted in Unscheduled | Comment »

Toolkit Package Manager Login
June 17th, 2009 08:58 AET

Impact: Unable to log into the Toolkit using Package Manager credentials
Services: Toolkit
Date: Wednesday, 17 June 2009
Duration: Tuesday 16 June – Wednesday 17 June, 09:10 AEST
Status: Resolved

Summary:
Following a security update to the Toolkit, some clients have noticed that the Toolkit’s Package Manager login is failing. Our development team are aware of this issue and are working to rectify the issue. We anticipate this to be resolved this morning.

Update, 09:10 AEST: This has now been resolved.

Posted in Unscheduled | Comment »

Standard cluster Urchin stats
June 16th, 2009 14:18 AET

Impact: Low stats over the weekend
Services: Urchin (standard cluster sites)
Date: Tuesday 16 June 2009
Duration: Saturday 13 June – Sunday 14 June, Monday 22 June
Status: Resolved

Summary:
Due to an issue with the log rotation process some sites on the Standard cluster will be missing stats from the weekend. The logs have not been lost however. We have scheduled a process to restore the logs tonight and the missing Urchin stats will be processed by tomorrow evening.

Update, 17/06/2009 17:31 AEST: This issue has now been resolved.

Update, 22/06/2009: This issue seems to have reoccurred to some Standard Cluster sites, due to configuration not being updated. We are currently working on back-processing statistics since 17th of June, which should be available by close of business today.

Update, 22/06/2009 15:30 AEST: This issue has now been resolved.

Posted in Unscheduled | Comment »

Urchin Statistics
June 4th, 2009 16:42 AET

Impact: Site statistics unavailable
Services: Urchin
Date: Thursday 4 June 2009
Duration: 17:05 AEST – 17:10 AEST
Status: Completed

Summary:
Due to a systems upgrade, Urchin statistics will be temporarily unavailable.

Posted in Scheduled | Comment »

FTP Maintaince
June 4th, 2009 12:38 AET

Impact: Possibe FTP connectivity issues for some Power and Standard clusters customers
Services: FTP
Date: Thursday, June 4, 2009
Duration: 15:00 AEST – 16:00 AEST
Status: Complete

Summary:
During the maintaince window some customers who are access FTP using a DNS such as ftp.[domain].com may be unable to connect due to the DNS record not using a CNAME to either ftp.hosting-toolkit.net or uploads.ilisys.com.au.

During the maintaince window please use uploads.ilisys.com.au or ftp.hosting-toolkit.net or alternatvily prior to the maintaince window update the DNS record to CNAME to uploads.ilisys.com.au or ftp.hosting-toolkit.net.

Posted in Scheduled | Comment »

FTP Outage
June 1st, 2009 11:45 AET

Impact: No connectivity to FTP for Standard or Power Hosting
Services: FTP
Date: Monday, June 1, 2009
Duration: 11:00 AEST – 12:00 AEST
Status: Resolved

Summary:
Due to above normal activity this morning, some clients may be unable to connect to our FTP services, receiving time-out messages when connecting.
Technicians are aware of the issue and are working to resolve as quickly as possible.

Posted in Unscheduled | Comment »