Unscheduled Outage
May 21st, 2009 14:58 AET

Impact: No connectivity to FTP for Standard or Power Hosting, Quarantine Sites and some sites hosted on NT3 or NT4 unavailable
Services: Web sites on NT3, NT4 & Quarantine sites, FTP
Date: Thursday, May 21, 2009
Duration: 14:40 AEST – 16:45 AEST
Status: Resolved

Summary:
Some linux hosted clients may currently be unable to connect to FTP, and some sites hosted on some of our Windows or Quarantine servers may be unavailable. Technicians are currently investigating the issue.

Update 16:10 AEST Issue should be resolved for most users, some MS SQL databases are being reloaded by the Platform team. ETA 15 minutes.

Update 16:45 AEST A few MS SQL databases had not reattached and this has now been resolved.

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FTP Unavailable
May 19th, 2009 09:25 AET

Impact: No connectivity to FTP for Standard or Power Hosting
Date: Monday, 19th May 2009
Duration: 08:00 – 09:25 AEST
Status: Resolved

Summary:
Due to a configuration issue, some clients would have had intermittent issues connecting to FTP this morning. We apologise for any inconvenience that this may have caused.

Posted in Unscheduled | Comment »

MySQL4 outage
May 11th, 2009 10:19 AET

Impact: No connectivity to mysql4 (n3-mysql4-3) server
Date: Sunday, 10th May 2009
Duration: 17:23 – 18:31 AEST
Status: Resolved

Summary:
One of the MySQL servers (mysql4/n3-mysql4-3) had connectivity issues on Sunday. This caused sites with databases on that server to time out. This issue was resolved at 18:31 AEST.

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Phone support unavailble
May 3rd, 2009 09:25 AET

Impact: Support staff unable to answer support calls
Date: Sunday, 3rd May 2009
Duration: 09:00 – 09:50 AEST
Status: Resolved

Summary:
Our support staff are currently unable to login to the phone system and therefore cannot answer any calls at this time, engineers are working to rememdy this situate.  Email support is still available.

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Scheduled Maintenance
May 1st, 2009 14:05 AET

Impact: Possible 45 minute performance impact
Services: All web and email services
Date: Tuesday 05th May 2009
Duration: 00:05 AEST – 01:15 AEST
Status: Complete

Early on Tuesday morning we require a one hour window to perform scheduled maintenance on our SAN storage infrastructure. During this time Email and Web service performance may be reduced.

Update 1:05 AEST: The maintenance window has been extended for an additional 15 minutes. All services are operating as normal.

Update 1:15 AEST: The maintenance is now complete.

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