Impact: Will redirect webmail.ilisys.com.au and webmail.myobnet.com to their SSL version
Services: webmail.myobnet.com and webmail.ilisys.com.au
Date: Wednesday, April 29 2009
Duration: 15:40 AEDT
Status: Complete

A secure version of webmail.ilisys has been created and the behaviour of the Ilisys webmail sites has been changed to redirect to the secure version.

Impact: NT3 & NT7 Web Services
Date: Friday, 24th April 2009
Duration: 12:45 pm – 12:55 pm AEST
Status: Resolved

Summary:
Due to essential security updates NT3 & NT7 will be offline for approx 10 minutes.

Impact: Spam blocking not functioning
Date: Monday, 20th April 2009
Status: Resolved

Summary:
Following yesterday’s upgrade, some clients have noticed an increase in spam being delivered to their mailboxes.
Further investigation revealed that our Greylisting was not functioning for all email. Our operations team are working to restore this service, which should spam mail being delivered into mailboxes.

Update, 16:30 AEST: Configuration changes have been made to rectify our Greylisting. Clients should see a reduction in spam in email now being delivered to their mailboxes.

Impact: Email delivery
Date: Monday, 20th April 2009 5:30 AEST
Status: Resolved

Summary:
Our operations team has identified an issue causing slow email delivery and are working toward resolving the issue.

Update 17:00 AEST:
The issue causing slow delivery has now been resolved. Our email queues will reduce back to normal levels shortly, meaning quicker delivery times.

Impact: Some PHP driven websites on the Power Cluster
Date: Sunday, 19th April 2009
Status: Resolved

Summary:
Following last night’s upgrade, some clients have encountered issues with PHP scripts that specify a full path to files.
Any clients experiencing this issue are advised to update sites’ configuration to use the new format, which can be found inside the Customer Toolkit.
Our operations team are working on an interim solution to map old paths to the new structure.

Update: Some customers were experiencing an issue with PHP’s “open_base” functionality. We believe this issue is now resolved however if any clients are experiencing further issues please contact support.

Impact: Some database driven sites on NT4.
Date: Sunday, 19th April 2009
Duration: 07:00 – 12:05 AEST
Status: Resolved

Summary:
Due to a file system error on NT4, some sites may experience errors when writing files to the server. Technicians are aware of the issue and are working to resolve it.
We apologise for any inconveniences caused by this.

Update, 12:05 AEST: The issue has now been resolved.

Impact: No connectivity Windows hosted websites
Date: Friday, 17 April 2009
Duration: 4:10 AEST – 5:00 AEST
Status: Resolved

Summary:
Due to a networking issue sites hosted on our Windows servers would have been offline for the period mentioned above. This problem has now been resolved. We appologise for the inconvenience.

Impact: Customer websites, Webmail, Urchin, Toolkit & www.ilisys.com.au
Date: Saturday 18 April 2009
Duration: 22:00 AEST – 07:00 AEST
Status: Completed

Summary:
On Saturday 18th April, we will be carrying out a scheduled outage to upgrade our network infrastructure.

As a result, the Ilisys Web Hosting website and customer Toolkit will be unavailable from 22:00 AEST on Saturday 18th April.

Client web sites and email services will also be unavailable from midnight AEST.

Full restoration of all services will occur at 07:00 AEST on Sunday 19th April 2009 with email being queued and delivered after this time.

We apologise for any inconvenience this may cause.

Update 18/04 22:00 AEST: Ilisys Web Hosting website and customer Toolkit is now offline.

Update 19/04 00:00 AEST: All Ilisys Web Hosting services are now offline.

Update 19/04 06:30 AEST: All Ilisys Web Hosting services resumed at 06:10.

Impact: No connectivity to MS SQL databases
Date: Wednesday, 8 April 2009
Duration: 10:55 AEST – 11:15 AEST
Status: Resolved

Summary:
There is currently an issue connecting to the sql1 database server. Technicians are working on the problem and should have it resolved shortly.

Update 11:15 AEST:
This issue has now been resolved.

Impact: Customer Support unavailable
Date: Saturday, 4th April
Duration: All day
Status: Resolved by 19:00 Saturday 04/04

Summary:
Due to an issue with our telephony, calls to our sales and support numbers may be presented with a message, rather than the call being answered by a staff member.
We apologise for any inconveniences caused by this issue.