Power Cluster .htaccess issue
February 18th, 2009 15:26 AET

Impact: Some sites unavailable
Services: power cluster
Date: Wednesday 18 February 2009
Duration: 14:20 – 14:30 AEDT
Status: Resolved

Summary:
Between 14:20 and 14:30 AEDT, due to a configuration issue .htaccess files with Option Override’s were causing some sites to report a configuration error.

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Power Cluster Perl/CGI Security Update
February 18th, 2009 11:55 AET

Impact: None
Services: HTTP
Date: Wednesday, 18 February 2009
Duration: 14:00 AEDT – 14:05 AEDT
Status: Complete

Summary:

A Perl/CGI secuirty update will be applied to the Power Cluster.

Please ensure all your scripts are owned by your “uid” and the “users” group. Also ensure the script has at least owner read and execute permissions e.g.

-rwxr-xr-x 1 uid users     174 2008-11-18 18:59 hello.pl

If you experince any problems with your Perl/CGI scripts please contact support by phone on 1800 995 645 or by email at support@ilisys.com.au.

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Email Outage
February 11th, 2009 16:26 AET

Impact: Connection issues when retrieving email
Services: POP/IMAP mail
Date: Wednesday, 11 February 2009
Duration: 16:00 AEDT – 16:30 AEDT
Status: Resolved

Summary:
Clients connecting to mail using POP/IMAP/Webmail may receive a message similar to “Unable to connect” or “Connection Dropped by IMAP Server”.
Our technicians are currently working on this issue, we expect to have this resolved shortly.

Update 16:30 AEDT: This issue has now been resolved.

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Delayed email
February 4th, 2009 09:26 AET

Impact: Delayed email
Services: mail
Date: Tuesday 3 February 2009
Duration: 11:15 – 12:30 AEDT
Status: Resolved

Summary:
Between 11:15 and 12:30 AEDT Tuesday 3 February email was delayed for some accounts. No email has been lost however, the email that was delayed is now being delivered to these email accounts. We apologise for the inconvenience.

Update: All delayed emails have now been delivered.

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Telephone Support Unavailable
February 2nd, 2009 16:40 AET

Impact: Telephone support unavailable
Services: Ilisys Support and Customer Service
Date: Monday, 2 February 2008
Duration: 15:00 AEDST – 17:30 AEDST
Status: Resolved

Summary:
We are currently experiencing an issue with our telephony. Currently callers will be presented with a busy tone.
For any urgent issues please feel free to email our support team and we will respond promptly.

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