Scheduled Outage
January 22nd, 2009 12:48 AET

Impact: No phpmyadmin access
Services: phpmyadmin
Date: Thursday 22 January 2008
Duration: 17:00 – 17:10 AEDT
Status: Complete

Summary:

On Thursday evening, we require a 10 minute outage window to perform an update to the phpmyadmin server.

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Scheduled Outage
January 20th, 2009 11:56 AET

Impact: Brief interruption to webmail access
Services: webmail
Date: Tuesday 20 January 2008
Duration: 20:45 – 20:50 AEDT
Status: Complete

Summary:

On Tuesday evening, we require a 5 minute window to perform upgrades to the webmail server.

Update 20:45:

This upgrade has been rescheduled to 20:45.

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Scheduled Outage
January 20th, 2009 11:01 AET

Impact: No toolkit access
Services: toolkit
Date: Tuesday 20 January 2008
Duration: 19:00 – 20:45 AEDT
Status: Completed

Summary:

On Tuesday evening, we require a 1 hour outage window to perform a migration of the toolkit server.

7:45 pm update:

The outage window has been extend by 30 minutes to end at 20:30 AEDT.

8:25 pm update:

The outage window has been extend by 15 minutes to end at 20:45 AEDT. Thanks for your patience.

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Toolkit update
January 8th, 2009 16:02 AET

Impact: Brief interruption of Toolkit service
Services: Toolkit.ilisys.com.au
Date: Thursday, 8 January 2008
Duration: 17:20 AEDT – 17:35 AEDT
Status: Planned

Summary
:
We require a brief outage for updating the customer toolkit. We apologise for any inconvenience caused by this interruption.

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FTP Password Updates
January 7th, 2009 17:01 AET

Impact: New passwords required to access FTP accounts
Services: FTP
Date: Wednesday, 7 January 2009
Status: Complete

Summary:
Today we implemented a planned systems update aimed at improving site and server security. As a result of this we have reset all customer and reseller passwords.

New passwords have been issued and communicate via email.

If you have any questions about this update or your hosting service, please email our support team.

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Webmail & Toolkit maintenance
January 7th, 2009 13:27 AET

Impact: Brief interruption of services on Webmail and Toolkit
Services: Ilisys webmail & management systems
Date: Wednesday, 7 January 2008
Duration: 17:00 AEDT – 17:20 AEDT
Status: Complete

Summary:
We require a brief outage for system updates, during this time the Ilisys Toolkit and Webmail may be unavailable. We apologise for any inconvenience caused by this interruption.

Update, 17:25 AEDT: The update is now complete.

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Database maintainence
January 6th, 2009 12:08 AET

Impact: Brief interruption of services on Ilisys website and Toolkit
Services: Ilisys management systems
Date: Tuesday, 6 January 2008
Duration: 12:50 AEDT – 13:10 AEDT
Status: Complete

Summary:
We require a brief outage for system updates, during this time the Ilisys Toolkit and Website may be unavailable. We apologise for any inconvenience caused by this interruption.

Update, 12:50 AEDT: The update has been pushed back, current ETA is 13:10 AEDT.

Update, 13:00 AEDT: The update is now complete.

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Phone support unavailable
January 2nd, 2009 10:08 AET

Impact: Telephone support unavailable
Services: Ilisys Support and Customer Service
Date: Friday, 2 January 2008
Duration: 09:00 AEDT – 10:00 AEDT
Status: Resolved

Summary:
We are currently experiencing an issue with our telephony. Currently callers will be presented with a message stating that our office is closed. We apologise for the inconvenience caused and are working to have the problem resolved as quickly as possible.
For any urgent issues please feel free to email our support team and we will respond promptly.

Posted in Unscheduled | Comment »