Reduced Support Hours
October 28th, 2008 16:46 AET

Impact: Telephone and email support available on reduced hours
Services: Ilisys Support and Customer Service
Date: Tuesday, 4 November 2008
Duration: Outside 9AM – 5PM AEDST
Status: Completed

Summary:
Ilisys support and customer service will be operating on a public holiday schedule for Melbourne Cup day. We will be opening 9AM – 5PM Australian Eastern Standard Time.

Posted in Scheduled | Comment »

Mail delays
October 25th, 2008 11:06 AET

Impact: Delayed email delivery from websites
Services: Email
Date: Saturday, 25th October 2008
Duration: 07:31 – 10:30 AEDT
Status: Resolved

Summary:

A mail server became unresponsive which caused a large queue to build up on our mail relay servers which are used for delivering mail from hosted websites. This resulted in delayed mail delivery for email coming from websites hosted on our systems. This issue has now been resolved and mail delivery times are back to normal levels.

Posted in Unscheduled | Comment »

Scheduled maintenance
October 24th, 2008 11:27 AET

Impact: No web, ftp or sql service
Services: Web, FTP, MS SQL
Date: Friday, 24 October 2008
Duration: 18:00 – 18:05 EDT
Status: Complete

We require a five minute outage to perform updates across our windows servers.

Posted in Scheduled | Comment »

Scheduled maintenance
October 16th, 2008 13:58 AET

Impact: No web service for NT0 sites
Services: Web and FTP
Date: Thursday, 16 October 2008
Duration: 18:00 – 18:10 EDT
Status: Complete

Due to urgent maintenance the NT0 server will be offline for 10 minutes. During this time no web or FTP services will be available on that server.

Posted in Scheduled | Comment »

Telephone Support Unavailable
October 12th, 2008 01:11 AET

Impact: Telephone support unavailable
Services: Ilisys Support and Customer Service
Date: Saturday, 11 October 2008
Duration: 14:00 AEDST Saturday – 17:00 Sunday
Status: Resolved

Summary:

Due to an issue with our telephony system calls to Ilisys Sales (1800 999 618) or Support (1800 995 645) will result in a busy tone. The issue has been escalated to our telephony vendors to investigate and resolve.

The technical support team is still on hand and are able to assist through email (support@ilisys.com.au) for any urgent issues.

Update 13/10/2008: The issue has been resolved and callers are able to reach the support team. We apologise for any inconveniences this may have caused over the weekend.

Posted in Unscheduled | Comment »

Webmail timeouts
October 10th, 2008 11:24 AET

Impact: Web mail timing out, underperforming
Services: Neutrally branded webmail
Date: Friday, 10 October 2008
Duration: 8:30 – 11:19 AEDST
Status: Resolved

Summary:
A number of clients have reported issues using neutrally branded webmail services such as http://webmail.yourdomain.com.au. The issue is currently being investigated.

The Ilisys-branded webmail appears to be performing normally – any clients experiencing this issue could temporarily switch to http://webmail.ilisys.com.au or http://webmail.hosting-toolkit.net to retrieve their email.

Posted in Unscheduled | Comment »

Incorrect Reseller Invoicing
October 1st, 2008 10:10 AET

Impact: Ilisys Resellers
Services: Monthly Reseller Invoicing
Date: Wednesday 1 October 2008
Duration: All day
Status: Resolved

Summary:
Our new reseller billing system has incorrectly invoiced some of our resellers for the month of November, rather than October.

We apologise for any inconveniences this may have caused. Our development team are working on reissuing corrected invoices and reapplying any payments taken. Any affected resellers will receive a corrected invoice later in the day.

Posted in Unscheduled | Comment »