Caching resolution
November 30th, 2007 17:12 AET
Services: Power Cluster
Date: 30 November, 2007
Status: Resolved

Investigation of customer reports of PHP file caching has resulted in changes to the APC configuration. Customers have reported that the issue is resolved, however if you have any issues please feel free to contact us on 1800 999 618 or support@ilisys.com.au.

Posted in Update | Comment »

Toolkit2 restarted
November 27th, 2007 10:24 AET

Impact: No access to Toolkit2
Services: Toolkit2
Date: 27 November, 2007
Duration: 9:47 AET – 10:11 AET
Status: Resolved

The toolkit2 server was experiencing connectivity issues and needed to be restarted.

Posted in Unscheduled | Comment »

Email delays
November 22nd, 2007 11:29 AET

Impact: Email
Services: Email Delivery
Date: 22 November, 2007
Duration: 10:00 – 12:46 AEDT

There is currently a delay on incoming email. Technicians are working to resolve the issue.

Update 12:46 AEDT:
Technicians have identified the issue and mail is being delivered at normal speeds now.

Posted in Unscheduled | Comment »

MYSQL5 High Load Issues
November 21st, 2007 10:56 AET

Impact: Sites using mysql5.ilisys.com.au
Services: MySQL
Date: 21 November, 2007
Duration: 8:30 – 10:30 AEDT

Due to some faulty queries on a clients website one of our MYSQL (mysql5.ilisys.com.au) servers has had high load over the past 2 hours. This client has been quarantined and will not be placed back into production until they can prove that they have fixed this problem.

Posted in Unscheduled | Comment »

MySQL5 server restarted
November 19th, 2007 16:32 AET

Impact: Sites using mysql5.ilisys.com.au
Services: MySQL
Date: 19 November, 2007
Delay: 1 Minute
Duration: 16:30 – 16:31 AEDT

The mysql5.ilisys.com.au has been restarted due to a number of locked queries causing a high load on that server.

Posted in Unscheduled | Comment »

5 Minute Email Delays
November 13th, 2007 10:32 AET

DATE
Tuesday, 13 November 2007

TIME
11:00 – 11:05 AEDT

IMPACT
5 minute delay on email

PURPOSE
Expand email service

AFFECTED SERVICES
Email being delivered to Ilisys accounts may be delayed for up to 5 minutes as we make changes to expand our email service.

Posted in Scheduled | Comment »

Email Error Messages
November 1st, 2007 13:59 AET

Impact: Email
Services: Email Delivery
Date: 1st November, 2007
Delay: 25 Minutes
Duration: 12:20 – 12:45 AEST

Intermittently, some Ilisys hosted email addresses started bouncing email to recipients. This issue has currently been resolved and is being closely examined to prevent similar issues in the future.

Posted in Unscheduled | Comment »