Impact: No access to Toolkit2
Services: Toolkit2
Date: 27 November, 2007
Duration: 9:47 AET – 10:11 AET
Status: Resolved

The toolkit2 server was experiencing connectivity issues and needed to be restarted.

Impact: Email
Services: Email Delivery
Date: 22 November, 2007
Duration: 10:00 – 12:46 AEDT

There is currently a delay on incoming email. Technicians are working to resolve the issue.

Update 12:46 AEDT: Technicians have identified the issue and mail is being delivered at normal speeds now.

Impact: Sites using mysql5.ilisys.com.au
Services: MySQL
Date: 21 November, 2007
Duration: 8:30 – 10:30 AEDT

Due to some faulty queries on a clients website one of our MYSQL (mysql5.ilisys.com.au) servers has had high load over the past 2 hours. This client has been quarantined and will not be placed back into production until they can prove that they have fixed this problem.

Impact: Sites using mysql5.ilisys.com.au
Services: MySQL
Date: 19 November, 2007
Delay: 1 Minute
Duration: 16:30 – 16:31 AEDT

The mysql5.ilisys.com.au has been restarted due to a number of locked queries causing a high load on that server.

DATE
Tuesday, 13 November 2007

TIME
11:00 – 11:05 AEDT

IMPACT
5 minute delay on email

PURPOSE
Expand email service

AFFECTED SERVICES
Email being delivered to Ilisys accounts may be delayed for up to 5 minutes as we make changes to expand our email service.

Impact: Email
Services: Email Delivery
Date: 1st November, 2007
Delay: 25 Minutes
Duration: 12:20 – 12:45 AEST

Intermittently, some Ilisys hosted email addresses started bouncing email to recipients. This issue has currently been resolved and is being closely examined to prevent similar issues in the future.