Impact: Email
Services: Email Delivery
Date: 29 October, 2007
Delay: 1 – 2 hours
Duration: 07:15 – 9:30 AEST

Email delivery services are currently under high load and delays on emails are being seen.
Technicians have identified the cause of the problem and are currently rectifying it.

Update 10:00 AEST: The email issues have been resolved, mail flow is back to normal.

Impact: Slow connectivity to Ilisys services
Services: everything
Date: 26 October, 2007
Duration: 10:20 AET – 17:05 AET
Status: Resolved

Currently customers may be experiencing slow connectivity to Ilisys services. This is due to an issue with our upstream provider. We currently do not have an ETA on the fix from them, however we will update this as soon as possible.

Update 16:25 AEST: This issue appears to be part of genaralized routing issues within Australia today. A number of ISPs report connectivity issues, including Optus, Westnet, Amnet, aaNet & iinet.

Update 18:00 AEST: The connectivity issues with our upstream provider have now been resolved.

DATE
Tuesday, 23 October 2007

TIME
19:00 – 20:00 AEST

IMPACT
A 5 minute outage within a 60 minute window

PURPOSE
System updates
AFFECTED SERVICES
Windows hosting

Late on Tuesday afternoon we will be updating nt2 and nt3. This will require a reboot of these machines.
You need take no action.

This progress results from our constant work to improve the efficiency of our network.

Impact: Issue connecting to standard cluster sites
Services: http
Date: 19 October, 2007
Duration: 10:12 AET – 10:27 AET
Status: Resolved

We are currently having issues with the standard cluster not accepting connections. Technicians are currently working to have the issue resolved as soon as possible.

Update: The issue with connecting to sites on the standard cluster has now been resolved.

Impact: Issue updating email addresses in toolkit
Services: email
Date: 15 October, 2007
Duration: 15:55 AET – 17:05 AET
Status: Resolved

We are currently experiencing an issue with updating email addresses and passwords in the toolkit. Technicians are working on the problem and will have the issue resolved as soon as possible.

Update: Technicians have now resolved the issue and email addresses can be updated in the toolkit again.

Impact: Intermittent delays
Services: web, DNS
Date: 10 October, 2007
Duration: 10:10 AET – 12:25 AET
Status: Resolved

Some customers have reported their sites are loading slower then usual. In some cases they have even timed out. 

The Platform department are investigating the issue.

Update: The Platform department have identified the cause of the performance degradation and addressed it.

We will continue to monitor the situation.

Impact: Intermittent delays
Services: FTP, web
Date: 9 October, 2007
Duration: 08:30-09:30 AET
Status: Resolved

Some customers reported intermittent delays with their hosted services. Platform staff determined that a range of IPs were conducting an attack against the DNS and resolved the issue.

Impact: Intermittent delays
Services: FTP, web
Date: 8 October, 2007
Duration: 11:00-11:20 AET

Some customers are reporting intermittent delays with their hosted services. Platform staff have isolated a range of malignant IP addresses and anticipate a timely resolution.

Impact: Intermittent degraded network connectivity
Services: All
Date: 7 October, 2007
Duration: 07:30-10:30 AET & 12:00-12:45 AET
Status: Resolved 12:45 AET

Update: The Ilisys network was subjected to two denial of service attacks, early on Sunday. In both cases, the attackers degraded general network connectivity.

Customers reported slow access to FTP, web and databases.

The issue was resolved by Platform staff at 12:45 AET