We apologise for the extended outage.

A problem arose in an Optus switch after the scheduled power outage. Optus tried to reset the switch remotely, but it would not hold a connection for longer than a few minutes. A local Optus technician was paged and attended our premises to install a temporary replacement.

Unfortunately, this was outside Ilisys’ control.

We are currently experiencing connectivity difficulties with our service provider, Optus. Technicians are currently working on the issue and are liasing with Optus in order to fix the problem.

A problem with one of our delivery mail servers has caused a brief interruption to email delivery to accounts. The problem has been resolved but there is a backlog of email to deliver. We expect the queue to return to normal levels in around 15 to 20 minutes. No email has been lost.

Update: mail queues are back to normal as at 15:26 AEDT

DATE
Sunday, 30 April 2006

TIME
00:00 – 02:00 AEST

IMPACT
A 30 minute outage during a two hour outage window

PURPOSE
Install new UPS backup power system

AFFECTED SERVICES
All services

Early on Sunday morning, we will install a new UPS backup power system into our data-centre. This new system offers increased capacity and functionality over our current UPS and will work in conjunction with our existing diesel generator.

A brief power outage is required to make the final UPS connection, and hence all servers must be shutdown and restarted.

The MS SQL server upgrade has been completed successfully. All databases were back online by 12:41am AEST.

At 12:00am AEST Thursday 27th April 2006, we require a 30 minute outage window to perform an upgrade to the MS SQL database server. During this time websites using a MS SQL database have limited functionality.

Please contact Technical Support via support@ilisys.com.au or 1800 995 645 if you have any questions about this notice.

The delays when receiving email have now been resolved. There was an issue with one of the Ilisys mail servers, another spare server has been brought online to resolve the problem.

Some customers may be experiencing delays when receiving email. Platform staff are investigating the problem.

Ilisys will be open for telephone and email support over the next two weeks as per:

• Friday 14 April (Good Friday) – Closed
• Saturday 15 April – 9am-5pm AEST
• Sunday 16 April (Easter Sunday) – Closed
• Monday 17 April – Closed
• Tuesday 18 April to Friday 21 April – 8am-8pm AEST
• Saturday 22 April – 9am-5pm AEST
• Sunday 23 April – Closed
• Monday 24 April – 8am-8pm AEST
• Tuesday 25 April (Anzac Day) – Closed

Normal hours from Wednesday 26 April onwards.

For emergency fault reporting outside opening hours, see
http://www.ilisys.com.au/explore/ilisys/reporting-faults/

Some customers may have experienced MySQL connectivity problems with their site over the last 20 minutes. These connectivity problems have now been resolved. We will continue to monitor the situation.