Impact: Websites Offline
Services: www.ilisys.com.au, toolkit.ilisys.com.au, webmail.ilisys.com.au
Date: 17th May, 2012
Duration: 23:30 – 0:00 AEST
Status: Scheduled

Summary:
On Thursday 17th May, we will be carrying out scheduled maintenance on the databases serving www.ilisys.com.au, toolkit.ilisys.com.au and webmail.ilisys.com.au. This outage is to perform a storage upgrade.

As a result of the upgrade, all services will be will be unavailable for a 5 minute period during the 23:30 – 0:00 AEST window.

Impact: MySQL databases offline
Services: n3-mysql5-3.ilisys.com.au, n7-mysql5-3.ilisys.com.au
Date: 17th May, 2012
Duration: 3:10 – 3:30 AEST
Status: Complete

Summary:
Early in the morning on Thursday 17th May, we will be carrying out scheduled maintenance on the n3-mysql5-3.ilisys.com.au and n7-mysql5-3.ilisys.com.au servers to perform a storage upgrade.

As a result of the upgrade, both servers will be will be unavailable for a 5 minute period during the 3:10 – 3:30 AEST window.

Impact: magic-moments.com.au name servers
Services: ns0.magic-moments.com.au and ns1.magic-moments.com.au
Date: Friday 11th May, 2012
Duration: 9:35 – 10:26 AEST
Status: Resolved

Summary:
Technicians are investigating an issue that may be affecting domains that have recently been delegated to our legacy ns0.magic-moments.com.au and ns1.magic-moments.com.au name servers.

In the short term if you have recently delegated your domain to these name servers please delegate them to dns1.ilisys.com.au, dns2.ilisys.com.au, and dns3.ilisys.com.au

Update 10:26 AEST – Resolved
Technicians have resolved the issue with the legacy name servers.

Impact: MySQL databases offline
Services: mysql.ilisys.com.au, mysql4.ilisys.com.au, m4-mysql1-1.ilisys.com.au
Date: 12th May, 2012
Duration: 3:10 – 3:40 AEST
Status: Complete

Summary:
Early in the morning on Saturday 12th May, we will be carrying out scheduled maintenance on the mysql.ilisys.com.au, mysql4.ilisys.com.au and m4-mysql1-1.ilisys.com.au servers to perform a storage upgrade.

As a result of the upgrade, all three servers will be will be unavailable for a 5 minute period during the 3:10 – 3:40 AEST window.

Impact: Sales/Support
Services: Phone enquiries
Date: Wednesday 9th May, 2012
Duration: 16:30 – 17:00 AEST
Status: Resolved

Summary:
Once a month the Websites Division of MYOB Australia E1 Pty Ltd hold an all staff meeting. This is taking place today between 16:30 – 17:00 AEST.

Thank you for your patience.

Impact: Sales and renewals
Services: www.ilisys.com.au, toolkit.ilisys.com.au
Date: 11:30 AEST Wednesday 9th May, 2012
Duration: 20 minutes
Status: Resolved

Summary:
We’ve scheduled a 20 minute window of maintenance for our web site and the Toolkit. This is to allow us to roll out our new web site and the official launch of the Ilisys Cloud.

Update 11:58 AEST
The maintenance window is taking longer than first anticipated.

We apologise for any inconvenience.

Update 12:10 AEST
The maintenance window is taking longer than first anticipated.

We apologise for any inconvenience.

Update 12:20 AEST
The maintenance window is taking longer than first anticipated.

We apologise for any inconvenience.

Update 12:26 AEST
The new web site is now live.

We thank you for your patience.

Impact: Small number of Cron jobs were duplicated
Services: Cron jobs
Duration: 15:00, Thursday 3rd – 13:15 AEST, Friday 4th May 2012
Status: Resolved

Summary:
Technicians have resolved an issue with the execution of a small number of cron jobs. For some customers their cron job was initiated twice instead of once.

We apologise for any inconvenience.

Impact: Web sites
Services: www, database
Date: Wednesday May 2nd, 2012
Duration: 15:28 – 16:20 AEST
Status: Resolved

Summary:
We’ve had a number of reports of sites loading slowly. Technicians are investing the issue now.

We apologise for any inconvenience.

Update 15:33
The issue appears limited to sites using n7-mysql5-3 and n6-mysql5-3. Technicians are still investigating.

Update 16:20 – Resolved
Technicians have addressed the issue causing slow load times on some sites.

We apologise for any inconvenance.

Impact: Access to PHP versions page.
Services: Enabling new versions of PHP
Date: Tuesday, May 1st 2012
Duration: 10 minute window between 10:30 and 11:00 AEST
Status: Resolved

Summary:
We are upgrading versions of PHP on the Ilisys Cloud. PHP 5.3.8 is upgrading to 5.3.11. We are also adding PHP 5.4.1.

We need a 10 minute maintenance window between 10:30 and 11:00 AEST this morning. During this time the ‘PHP versions’ page of the Toolkit will be unavailable.

Please note, this maintenance window will only affect those wishing to enable additional versions of PHP during a 10 minute window this morning. All other functions in the Toolkit are not affected.

Summary 11:00 AEST – Resolved
Technicians have completed the upgrade. Thank you for your patience.

Impact: Toolkit Emails
Services: Toolkit
Date: Monday, 30th April 2012
Duration: 18:25 – 13:01
Status: Resolved
Summary:
There is currently an issue affecting outgoing email from the toolkit, causing a delay. Technicians are working to resolve the issue.

We apologise for the inconvenience.

Update 13:01: All emails apart from urchin-by-email messages are now sending immediately now. The urchin-by-email messages will be sent throughout the remainder of the day.