Changes to the Ilisys Status System

As part of ongoing efforts to improve our Serviece Status system, updates are now available through the Ilisys Status Feed on Twitter. After August 31, this page (status.ilisys.com.au/nfblog/) will no longer be available and will automatically redirect to Twitter.

If you wish to continue receiving status updates, you can now follow the Twitter feed (requires signup). You do not need to signup to view the feed on Twitter.
Scheduled maintenance – Our Home Page – Resolved
August 27th, 2015 07:59 AET

Impact: Our home page
Date: 27th August, 2015
Duration: 0830 – 0900 AEST
Status: Resolved

Summary:
We have scheduled a maintenance window of a few minutes between 8:30 and 9:00am this morning. During this time our web site will be unavailable.

Posted in Scheduled | Comment »

Phone support unavailable – resolved
August 25th, 2015 13:09 AET

Impact: Ilisys Domains
Services: Ilisys Customers
Date: 25th of August, 2015
Status: resolved

Summary:

Due to technical issues with our phone system, phone support will be unavailable.

report 13:08

report 13:08: Update

Our technicians are currently working on a solution, and will report back shortly on the ETA.

report 15:27: Update

Phone system issues resolved, Ilisys phone support available to take calls.

Posted in Scheduled | Comment »

Phone support unavailable – resolved
August 25th, 2015 12:35 AET

Impact: Ilisys Domains
Services: Ilisys Customers
Date: 25th of August, 2015
Status: investigating

Summary:

Due to technical issues with our phone system, phone support will be unavailable.

report 12:30

resolved

Posted in Scheduled | Comment »

Service Degradation – Domain Name Renew/Registration – resolved
August 24th, 2015 11:47 AET

Impact: Ilisys Domains
Services: Ilisys Customers
Date: 24th of August, 2015
Status: resolved

Summary:
We are investigating an issue that possibly affecting domain name renewals, we will provide an update when we get more information from AusRegistry.

Update 15:30 AEST

The registering and the renewal of the domains are been processed through the registry. If you check the Accounting Log, you can see that the payment has been processed as well. The domains are not been synced with the system at the moment.

Please get in touch with us, if you need urgent changes made to the domain.

Next update – 17.00

Update 18:30 AEST

The domains are registering/ renewing with the registry. We are working on updating the domain details on the system
Will update again in the morning

Update 09:00 25th August AEST

Domain renewal service are now operational.

Posted in Update | Comment »

Scheduled Maintenance – Telephony
August 19th, 2015 18:50 AET

Impact: Phone Support
Date: 20th August, 2015
Duration: 0600 – 0630 AEST
Status: Resolved

Summary:
We would like to advise of an upcoming maintenance activity for our phone system. During this period there may be a brief interruption for inbound calls to our service desk. Our team will be monitoring closely and will arrange a callback for anyone who was not able to successfully connect.

Throughout the maintenance period customers will be able to reach our staff by opening a ticket via the support portal.

Update 0600 AEST

The maintenance has now begun.

Update 0630 AEST

The maintenance is now complete.

Thank you for your patience during this scheduled maintenance period.

Posted in Scheduled | Comment »

Service Desk Unavailable
August 6th, 2015 18:02 AET

Impact: Medium
Services: Telephone Support
Date: 6th August, 2015
Time: 17:45  AEST
Status: resolved

Summary:

A phone system issue is currently preventing our service desk from answering incoming customer queries.

Technicians are currently working to resolve this.

In the interim customers are encouraged to submit a callback request, utilise Livechat or open a support ticket.

We thank you for your patience and understanding.

Update 18.40 AEST

Our service desk is now able to answer incoming calls, however there may be some delays due to a backlog of calls.

We thank our customers for the patience.

Posted in Service degradation | Comment »

Service Degradation – ilisys Cloud – Monitoring
August 2nd, 2015 22:10 AET

Impact: High
Services: WWW, ilisys Cloud
Date: 21:00 – 23:15 AEST, 2nd August, 2015
Status: Monitoring

Summary:

Our technicians are investigating an issue affecting sites on the ilisys Cloud platform.

We thank you for your patience.

Update: 23:15 AEST

This service degradation currently appears to be managed. Technicians will continue to monitor the situation.

Posted in Service degradation, Unscheduled | Comment »

Service Degradation – ilisys Cloud – Monitoring
July 18th, 2015 16:33 AET

Impact: High
Services: WWW, ilisys Cloud
Date: 16:00 – 17:10 AEST, 18th July, 2015
Status: Monitoring

Summary:

Our technicians are investigating an issue affecting sites on the ilisys Cloud platform.

We thank you for your patience.

Update: 17:11 AEST

This service degradation currently appears to be managed. Technicians will continue to monitor the situation.

Posted in Scheduled | Comment »

Service degradation – MySQL – Monitoring
July 10th, 2015 12:15 AET

Impact: High
Services: n5-db4.ilisys.com.au
Date: 12:15PM
Status: Monitoring

Summary:

Our technicians are investigating an issue affecting the n5-db4.ilisys.com.au MySQL server. This is likely to have an impact on some sites.

We thank you for your patience.

Update: 12:20PM

Services are online and our technicians are currently monitoring.

Posted in Service degradation | Comment »

Scheduled Maintenance – Email
July 8th, 2015 20:00 AET

Impact: Email
Services: POP, IMAP, Webmail
Date: 8th July, 2015
Duration: 23:10 – 23:30 AEST
Status: Complete

Summary:
Platform staff will be performing a storage upgrade on our email servers. During this time, no POP, IMAP or Webmail access will be available. Any mail that is sent during this period will be queued and delivered shortly after the scheduled maintenance has been completed.

Update 23:22 AEST:
The maintenance is now complete.

Posted in Scheduled | Comment »

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