Scheduled maintenance – Telephony, Ticket support, Impact: Sales/Support
May 22nd, 2013 14:27 AET

Services: Telephone, Tickets
Date: Wednesday 22nd, May 2013
Duration: 14:55 – 15:35 AEST
Status: Scheduled

Summary: The support team have their Meeting today. It is scheduled for 14:55 – 15:35 AEST. Our phones will be unattended a few minutes either side of the start/finish times.

We thank you for your patience.

Posted in Scheduled | Comments Off

Unscheduled maintenance: Database
May 22nd, 2013 08:49 AET

Services: Website and database
Date: May 22nd, 2013
Time: 08:00 – 09:27 AEST
Status: Resolved

Summary:

The database server (n3-mysql5-3.ilisys.com.a) are encountering an issue currently. Technicians are currently working on a fix. We apologise for the inconvenience caused.

Update: 10:20 AEST – Resolved

This issue has now been resolved. We thank you for your patience.

Posted in Unscheduled | Comments Off

Scheduled maintenance – Telephony/Ticket support – Office Relocation
May 17th, 2013 12:16 AET

Services: Telephone, Tickets
Date: Saturday 18th, May 2013
Duration: 09:00 – 17:00 AEST
Status: Scheduled

Summary: The support team is relocating office. Due to the relocation, the telephone support is unavailable and the ticket support will be provided from 09:00 to 13:00 AEST.

We thank you for your understanding.

Posted in Scheduled | Comments Off

Scheduled maintenance – Telephony support – Office Relocation
May 17th, 2013 12:07 AET

Services: Telephone
Date: Friday 17th, May 2013
Duration: 13:15 – 17:00 AEST
Status: Scheduled

Summary: The support team is relocating office today. It is scheduled for 13:15 – 17:00 AEST. Our phones will be unattended but the ticket support will be available until 17:00 AEST.

We thank you for your understanding.

Posted in Scheduled | Comments Off

Scheduled maintenance – Telephony, Ticket support, Impact: Sales/Support
May 14th, 2013 13:53 AET

Services: Telephone, Tickets
Date: Tuesday 14th, May 2013
Duration: 14:25 – 15:05 AEST
Status: Scheduled

Summary: The support team have their Meeting today. It is scheduled for 14:25 – 15:05 AEST. Our phones will be unattended a few minutes either side of the start/finish times.

We thank you for your patience.

Posted in Scheduled | Comments Off

Scheduled maintenance – Telephony, Ticket support, Impact: Sales/Support
May 7th, 2013 13:36 AET

Services: Telephone, Tickets
Date: Tuesday 7th, May 2013
Duration: 14:25 – 15:05 AEST
Status: Scheduled

Summary: The support team have their Meeting today. It is scheduled for 14:25 – 15:05 AEST. Our phones will be unattended a few minutes either side of the start/finish times.

We thank you for your patience.

Posted in Scheduled | Comments Off

Scheduled maintenance – Telephony, Ticket support, Impact: Sales/Support
May 2nd, 2013 14:59 AET

Services: Telephone, Tickets
Date: Thursday 2nd, May 2013
Duration: 15:55 – 17:05 AEST
Status: Scheduled

Summary: The support team have their Meeting today. It is scheduled for 15:55 – 17:05 AEST. Our phones will be unattended a few minutes either side of the start/finish times.

We thank you for your patience.

Posted in Scheduled | Comments Off

Scheduled maintenance – Telephony, Ticket support, Impact: Sales/Support
April 30th, 2013 12:43 AET

Services: Telephone, Tickets
Date: Tuesday 30th, April 2013
Duration: 14:25 – 15:05 AEST
Status: Scheduled

Summary: The support team have their Meeting today. It is scheduled for 14:25 – 15:05 AEST. Our phones will be unattended a few minutes either side of the start/finish times.

We thank you for your patience.

Posted in Scheduled | Comments Off

Office closed – ANZAC Day
April 24th, 2013 12:19 AET

Impact: Office hours
Services: Sales / Support
Date: 25th April, 2013
Duration: All day
Status: Scheduled

Summary:
The office will be unattended on ANZAC Day, April 25th, 2013.

Posted in Scheduled | Comments Off

Scheduled maintenance – Telephony, Ticket support, Impact: Sales/Support
April 23rd, 2013 13:18 AET

Services: Telephone, Tickets
Date: Tuesday 23th, April 2013
Duration: 14:25 – 15:05 AEST
Status: Scheduled

Summary:
The support team have their Meeting today. It is scheduled for 14:25 – 15:05 AEST. Our phones will be unattended a few minutes either side of the start/finish times.

We thank you for your patience.

Posted in Scheduled | Comments Off

« Previous Entries