Impact: Email Services
Services: POP/IMAP/Webmail
Date: Saturday 28th January, 2012
Duration: 00:00 – 04:00 AEDST
Status: Complete

Summary:
Early in the morning on Saturday 28 January 2012, our Platform Team will be carrying out scheduled maintenance to upgrade our email infrastructure.

As a result of the upgrade, all email services will be unavailable for a small window as stated above. Email will be queued and then delivered once the upgrade is complete.

This is an important upgrade to enhance performance. In the future, this will allow us to offer additional functionality such as server side email filtering and the option of using SSL with your email client.

Update 3:40 AEDST:
This upgrade is now complete. Please note you may experience some initial slowness when first accessing your mailbox, please be patient and allow any additional email to download.

Impact: Phone Line
Services: Sales / Support Phone Lines
Date: Saturday, 7th January 2012
Duration: 09:00 – 12:00 (estimate) AEDST
Status: Resolved

Summary:
We have identified a fault with our Sales and Support phone numbers (1800 999 618 / 1800 995 645). Calls are being redirected to a MYOB message stating we are closed. This should not be the case as regular weekend support hours are 9AM to 5PM.

We have our Business Support team working on it now and we will update this post when we have progress. We are sorry for any inconvenience that this may cause.

If the issue is not urgent, you can support a ticket through our customer support portal:
http://ilisys-support.custhelp.com/

If you leave a number and request a call back, we will work on returning your calls until our phones are back online.

Helpful guides to the most common questions can also be found there.

Update 12:03 AEDST: The phone lines are operating normally once more. We thank you for your patience.

Impact: Phone Line
Services: Sales / Support Phone Lines
Date: Thursday, 22nd December 2011
Duration: 11:00 – 12:34 AEDST
Status: Resolved

Summary:
We have identified an intermittent fault with our Sales and Support phone numbers (1800 999 618 / 1800 995 645). Some calls are being connected correctly and some are receiving an engaged signal.

We have our Business Support team working on it now and we will update this post when we have progress. We are sorry for any inconvenience that this may cause.

If the issue is not urgent, you can support a ticket through our customer support portal:
http://ilisys-support.custhelp.com/

Helpful guides to the most common questions can also be found there.

Update 12:34 AEDST: The phone lines are operating normally once more. We thank you for your patience.

Impact: Holiday Period Opening Hours
Services: Telephone and Ticketed Support
Date: Christmas and New Year period
Duration: Christmas and New Years period
Status: Scheduled

Summary:
Opening hours for the Christmas and New Year period.

Fri 23rd 09:00 – 17:00 AEDST
Sat 24th 09:00 – 17:00 AEDST
Sun 25th Closed
Mon 26th Closed
Tue 27th Closed
Wed 28th 09:00 – 17:00 AEDST
Thu 29th 09:00 – 17:00 AEDST
Fri 30th 09:00 – 17:00 AEDST
Sat 31st 09:00 – 17:00 AEDST
Sun 1st Closed
Mon 2nd Closed
Tue 3rd 09:00 – 17:00 AEDST
Wed 4th 09:00 – 17:00 AEDST
Thu 5th 09:00 – 17:00 AEDST
Fri 6th 09:00 – 17:00 AEDST

Impact: Some Secure Pages
Services: SSL
Date: Wednesday December 7th, 2011
Duration: Resolved
Status: Resolved

Summary:
Technicians are working to correct an issue that is resulting in some secure pages not loading correctly.

Update: 16:43 AEDST
This issue has now been resolved.

Impact: Brief webmail outage
Services: https://webmail.ilisys.com.au
Date: December 6, 2011
Duration: 6:00 – 6:05 AEDST
Status: Complete

Summary:
There will be a brief outage for webmail on Monday, 6th December at 6:00am. This outage will involve us upgrading to the latest stable version. During the outage you may be logged out of webmail, simply log back into webmail with your normal login and password if this happens.

Update 6:05 AEDST:
This upgrade is now complete.

Impact: Read only for MySQL databases
Services: mysqlx.ilisys.com.au
Date: December 3, 2011
Duration: 0:30 – 3:30 AEDST
Status: Complete

Summary:
Early in the morning on Saturday 3rd December, we will be carrying out scheduled maintenance to upgrade the mysqlx.ilisys.com.au server from MySQL version 5.0 to version 5.1, along with some other improvements.

As a result of the upgrade, mysqlx.ilisys.com.au will have read only access from 0:30 until 3:30 AEDST. Any updates made to databases during this period will fail.

This version upgrade to MySQL v5.1 is required order to keep current with security and performance updates supported by MySQL. The majority of websites will not require code changes or database schema changes.

Update 2:40 AEDST:
The upgrade is now complete.

Impact: n7-mysql5-3.ilisys.com.au
Services: Databases on n7-mysql5-3.ilisys.com.au
Date: Tuesday 22nd November, 2011
Duration: 14:04 – 14:19 AEDST
Status: Resolved

Summary:
Technicians are currently investigating an issue on n7-mysql5-3.ilisys.com.au.

Update 14:19 AEDST
Technicians have identified, and terminated, a process that was causing a service degradation. We will continue to monitor performance.

Impact: Database
Services: n7-mysql5-3
Date: Wednesday 16th, November 2011
Duration: Resolved
Status: Resolved

Summary:
Technicians have addressed an issue that was preventing web sites establishing a connection to the n7-mysql5-3 database server.

We apologise for any inconvenience.

Impact: Sales, Account Administration
Services: Sales Process, Toolkit
Date: Saturday 19th November, 2011
Duration: 08:50 – 09:55 AEDST
Status: Scheduled

Summary:
On Saturday morning our Technicians have scheduled maintenance. During this time the following processes will not be available:

Purchase of hosting packages;
Purchase of domains;
Renewal of hosting packages;
Renewal of domains; and
Access to Toolkit.

We apologise for any inconvenience.

Please know that this maintenance will have no effect on customer web sites, email, database, etc.